Systems Engineer

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE TEAM

This position will be part of LiveNation's Cloud Services Team, composed of both Linux and Windows teams. This position is more Microsoft based, although Linux experience is preferred. The Cloud Services team is responsible for the company's internal infrastructure to support Windows servers and Windows based applications.

THE ROLE

LiveNation is seeking a talented Systems Engineer responsible for operating, maintaining, and improving the services offered by the Managed Windows OS team. Responsible for the overall reliability of these infrastructure services supporting critical business applications. Supporting a high-volume 24x7 production environment, as well as development and pre-production environments. Maintain and improve multiple AD domains and ensure the services which support the thousands of Windows servers in the various environments are functioning well. Write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be a subject matter expert on Windows Server, Active Directory, core Windows technologies, and help drive efforts to improve automation and tooling. This role is not directly responsible for the applications running on servers owned by other teams, but rather for the general Windows platform supporting those.

WHAT THIS ROLE WILL DO
• Provide expertise for Active Directory, Group Policy, Remote Desktop Services, DFS, DNS, Eventlog Collection, Failover Clustering
• Provide tier three escalation support for internal teams running on Windows
• Provide Active Directory user account support to internal teams when automation or self-service tools are inadequate
• Proactively identify and address stability, capacity, and performance concerns
• Identify & implement solutions to other needs for process automation
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with JIRA, Zendesk, Jenkins, Sumologic, Datadog, Tanium, Chef, OKTA
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required
• Assist with VMware implementation at remote offices and Ashburn data center

WHAT THIS PERSON WILL BRING
• 5+ years of relevant experience
• A solid understanding of core Windows Server technologies: Active Directory, Group Policy management, DNS, Eventlog collection, Failover clustering, and OKTA/SAML/SSO
• Understanding of Remote Desktop Services in a very highly available environment
• A solid understanding of networking concepts, including subnetting, VLANs, network segmentation
• Scripting skills, with demonstrable automation experience (PowerShell preferred)
• Advanced Windows systems administration and troubleshooting skills in a cloud or virtualized environment
• 90% of LiveNation infrastructure is in the cloud. AWS, Azure, and OCI experience is preferred
• Jenkins Experience will be a plus
• A Microsoft Windows Server subject matter expert
• Experience implementing automation/configuration management solutions with tools such as Tanium, Chef, PowerShell, Group Policy
• Autonomous and proactive
• Passionate about technology and transformation
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross-functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-d24xyy-18-191-189-85-42 in your application.