Sr. Engineer - Systems

Job Description

Title - Systems Engineer (Private Cloud)

Location: Remote / United States

Division: Ticketmaster US

Line Manager: Clay Shekleton

Contract Terms: Full-Time/Regular

THE TEAM

This position will be part of Ticketmaster's Private Cloud team. The team is responsible for the company's internal private cloud platform, currently based on Apache CloudStack (KVM), Microsoft Hyper-V, soon to be VMware.

THE JOB

Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our private cloud solution. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of Windows Hyper-V hypervisor clusters and Linux KVM hypervisors / CloudStack clusters (hosting thousands of VMs). You will write tools to automate routine and complex tasks, and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be, or quickly become, a virtualization subject matter expert, and help drive efforts to improve automation and tooling. This role is not directly responsible for the supported VMs or applications, but rather for the platform supporting those.

This is an exciting time to come on board with Ticketmaster, as we look to the ''Return to Live''. We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our private cloud platform in a number of ways. A current priority project involves transitioning our private cloud platform to VMware.

WHAT YOU WILL BE DOING
• Provide subject matter expertise for our private cloud virtualization platforms
• Proactively identify and address stability, capacity, and performance concerns
• Implement provisioning and deployment automation / IaC solutions
• Identify, develop, & implement solutions to other needs for process automation
• Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
• Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required

WHAT YOU NEED TO KNOW
• Intermediate to advanced virtualization related concepts to possibly include VMWare, KVM, QEMU, libvirt / libvirtd, Xen, Microsoft Failover Hyper-V Clustering
• Intermediate level understanding of virtual compute concepts (such as: hyperthreading, hypervisor scheduling, NUMA balancing, steal time)
• Intermediate level understanding of networking concepts, including VMware NSX, SDN, VLANs, virtual switching, network segmentation, RDMA, RoCE
• Intermediate level understanding of storage concepts, especially as related to virtualization (vSAN, Storage Spaces Direct, etc)
• Proficient at scripting (PowerShell, Python, GoLang, etc), with demonstrable automation experience, and working with APIs.
• Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
• Experience with software development life cycle (SDLC) and agile/iterative methodologies
• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira

YOU ARE
• Extremely knowledgeable on virtualization related subject matter
• Autonomous and proactive
• Passionate about technology and transformation
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gkqz7k-18-218-127-141-42 in your application.