Sr. Artist & Promoter Relations Manager

Job Description

Sr. Artist & Promoter Relations Manager (URBAN)

Location: Los Angeles, CA or New York, NY

Division: Ticketmaster Music

Line Manager: VP, Artist & Promoter Relations

Contract Terms: Full Time

THE TEAM

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

THE JOB

The Sr. Artist & Promoter Relations Manager is the face of Ticketmaster Music to the artist community and plays a critical role in delivering exceptional tour wide support for key artist, promoter, and agency clients. The Sr. Artist & Promoter Relations Manager is an expert on all relevant TM products and services in order to educate the artist community and help them reach their touring goals.

The Sr. Artist & Promotions Relations Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is also relied upon to be a valuable resource in assessing the viability and success of tour offerings, as well as to provide critical insight into the touring business as a whole.

WHAT YOU WILL BE DOING
• Ticketmaster's business owner of the Urban music space. Responsible for overall Urban artist & promoter client satisfaction and ticket sales, supporting hundreds of tours per year.
• Become a specialist in the unique needs of our Urban promoter and artist clients to guide internal development of Ticketmaster product and services.
• Develop strong, consultative relationships with key promoters, agents and managers, along with their respective ticketing and marketing staff.
• Work closely with clients to introduce and educate them on various Ticketmaster programs/tools that affect tour performance, such as, but not limited to: VIP, Platinum, Pricemaster, Verified Fan, Ticketmaster Request, SafeTix and digital ticketing, SmartQueue, abuse prevention, TM+ and TM1.
• Work with clients to establish goals for each tour project, communicate them internally, and monitor progress towards those goals.
• Configure Ticketmaster's suite of products and services into tour-specific, customized ticketing & marketing campaigns; enabling artists and promoters to capture data and demand, sell more tickets, connect with more fans, optimize pricing, maximize revenue, understand their data, and prevent abuse.
• First line support of day-to-day client needs; take the lead in managing and motivating different team members toward meeting client expectations regarding tour objectives and outcomes.
• Identify new opportunities for expansion and growth within your segment; How can we help shift buying patterns from box office sales to advanced online sales? How can we help properly educate on the transition to digital ticketing? What new products can we build that will help artists better meeting their touring goals?

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Bachelor's degree and 8+ years of music industry experience
• Deep knowledge of the Urban music industry and the evolving artists in the space
• Existing relationships with key Urban promoters, artist managers and agents preferred
• Previous experience at a ticketing company, music label, management company or talent agency preferred
• Self-starter, with a bias toward action and execution
• Passion for music
• Must be proficient in Excel, PowerPoint, Word and Outlook. Salesforce experience a plus.
• Must be able to think through, evaluate and solve problems logically and efficiently.
• Must have exceptional organizational skills and meticulous attention to detail.
• Must conduct all matters and communications in a professional and courteous manner as a representative of the company.
• Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.
• An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus
• Demonstrated ability to manage cross-departmental projects, for teams working towards the same goal

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

#LI-VL1 #LI-Remote #LI-Hybrid

Jobcode: Reference SBJ-rjxw11-18-222-67-251-42 in your application.