Software Engineering Manager

Job Description

Manager, Software Engineering

Location: London, UK

Division: Ticketmaster

Line Manager: Pierre-Luc Thibeault

Contract Terms: Permanent

THE JOB

In the role of Manager, you will be responsible for leading several geographically dispersed, multi-level engineering teams accountable for Ticketmaster's Client and CRM Marketing products. Marketing is a vital component of Ticketmaster's business. Your focus will enable maximizing revenue for both Ticketmaster and its clients. You will be expected to improve the Marketing applications and leverage the fans and transactions data in new ways.

You will work closely with product, quality, program, tech ops and engineering to deliver value rapidly. You will also serve as a liaison to senior management reporting on the status of current projects, identifying obstacles with associated impacts and proactively recommending solutions.

You will collaborate with performing teams to deliver new capabilities in business applications and remediate issues. You will receive assignments in the form of objectives, and it will be up to you to determine how to use resources to meet schedules and goals.

WHAT YOU WILL BE DOING
• Use business knowledge to guide team technical decisions
• Evaluate existing applications and services to determine technical changes and architecture improvements
• Sets and implements procedures related to quality standards
• Mentor and coach team members
• Collaborate with performing teams to deliver new capabilities in business applications and/o remediate issues
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
• Provide guidance to subordinates within the latitude of established company policies
• Effectively manage workload
• Work with product, quality, program, tech ops and engineering to deliver value rapidly
• Serve as a liaison to senior management reporting on the status of current projects, identifying obstacles with associated impacts, proactively recommending solutions
• Manage the activities of a team of engineers focused on a specific product area
• Evaluates and makes input into specific aspects of the operating plans
• Oversee, manage, and ensure ongoing training/development of staff. Ability to evaluate staff and provide performance feedback /coaching
• Make recommendations for hiring decision
• Help to build consensus and morale; constructively provides guidance to team; mentors others.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Few years of progressively complex related experience
• Bachelor's in computer science
• Few years of development experience
• Proven experience working with Agile methodologies
• Couple of years of working full stack
• Couple of years of experience in DevOps
• Working knowledge of one or more database products (e.g. Oracle, MySQL, Snowflake)
• Experience on Big Data projects and messaging systems such as Apache Kafka
• Experience mentoring and/or leading fellow engineers
• Experience with production support
• Experience on marketing product is an asset

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Autonomous and responsible
• Passionate about technology and transformation
• Organized and effective in time management
• Effectively manage workload
• Self-motivated activator, energetic and tenacious
• Resilient and reliable
• Able to communicate effectively
• Strong in analytical abilities
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions
• Eager to help individuals grown in their career

NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Jobcode: Reference SBJ-gme7mm-3-145-166-7-42 in your application.