Software Delivery Director

Job Description

Location: London, UK

Division: Sports Technology, Ticketmaster

Line Manager: VP Sports Technology

Contract Terms: Permanent

THE JOB
Our platforms and services enable fans to access tickets and events 24 hours a day, seven days a week in multiple markets. Every large event on-sale is a Black Friday for us. Working at this scale ensures that even the most innovative person will be consistently challenged and pushed to develop new solutions in a highly collaborative, cross-functional team.

As a Software Delivery Director, your primary responsibility is to ensure that technology service delivery meets the high standards that the sports technology team aim to attain. This role is predominantly strategic in nature but requires the Software Delivery Director to have a watch over some solution level work streams.

Delivery Director will oversee the relationship between Ticketmaster and 3rd party software delivery agencies. Agreeing statements of work, timelines for delivery, resources required and finances required for successful delivery. Delivery Director will operate in a model that delivers value to the business, identifying risk, issues and dependencies across streams of delivery and agreeing mitigations and actions with 3rd party suppliers.

The role will require strong stakeholder skills to create trust amongst delivery partners and enough ''Tension'' to drive value for money to Ticketmaster. Role will require strong stakeholder management skills for internal Ticketmaster clients and external customers.

A Software Delivery Director provides guidance and highlights changes required through the development lifecycle. You need to stay relevant in technology and help through consultation for the delivery train.

You must build a strong network amongst your peers and stakeholders. You will be working closely with various engineering, technical operations, PMO and product teams across multiple global locations. You will contribute to strategic initiatives to ensure we provide a high standard of service.

This role will also support business in acquiring new clients by performing Pre-Sales activities.

Some line management may be expected. As a global company, travel is required on an as-needed basis.

WHAT YOU WILL BE DOING
• Meet with key clients as appropriate to better understand clients' needs and product requirements.
• Stay current in the technology landscape. You will be expected to have a wide range of understanding of technologies and keep up to date with changes in the technology landscape.
• Foster and drive continuous improvement
• Review engineering and delivery practices, taking learnings from project delivery and continuously refining the target as time goes on, and then supporting your peers to help their teams with continuous improvement initiatives
• Working with the wider senior technology members across many teams to understand pain points and using this information to help guide leadership level priorities for our continuous improvement
• Using existing business and technology aims to identify opportunities for testing further improvements to delivery.
• Maintain and curate client facing technical pre-sales documentation and documentation standards
• Consolidate, Catalogue, Review and Sanitise existing technical documents
• Establish Lightweight documentation standards which are easy for the wider teams to follow
• Create a repository of client-friendly documentation
• Monitor client funded deliverables ensuring that they are of strategic fit and that we are able to meet client expectations

BEHAVIOURAL REQUIREMENTS
• You are assertive but collaborative, you are diligent but passionate. You will likely ask the question others tend not to (even if it's because the answer may be considered obvious).
• Proven self-starter, not needing to be tasked with work, this role requires the candidate to be the driving force behind our Architectural strategy in line with overall business goals and technology strategy
• You are a pragmatist; you understand where trade-offs need to be made whilst striving for technical excellence. The candidate will be able to deal with scenarios where an incremental change will be required rather than delivering the ideal solution early on
• Comfortable with taking minimal guidance to set up and get either a .NET or java application running on their laptop.
• Understand the security risk associated with various solutions; you should be able to qualify what the risk is and what could be done to mitigate a potential risk.
• This role is has a broad remit, but the candidate should be a technologist at heart
• Strong presentation and negotiation skills. Experience presenting to large audiences and at technical conferences desirable.
• Extensive experience with cloud technologies (ideally with AWS), but can identify where solutions are best deployed on premise.
• Takes ownership of technical solutions and ensures that any required changes are appropriate and accounted for in lightweight documentation.
• Is a strong collaborator, working with Project management, Client Account Management, and Support teams to ensure they a maintain strong relationships throughout the organisation
• Must be comfortable to join meetings with clients where required, although this is expected to be infrequent.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels including stakeholders, business users and also can work as a part of a team as well as independently.

TECHNICAL REQUIREMENTS
• Extensive experience with diagramming styles such as UML, Archimate
• Strong presentation and communication skills being able to work with a geographically distributed team
• Experience in web service technologies (such as REST, gRPC, SOAP)
• Service Orientated Architecture
• SQL Server and other RDBMS technologies
• HTTP and web technologies (must be able to describe how HTTP works)
• Experience working with high volume transactional systems and comfortable with both Java and .Net
• Proven experience with delivering highly scalable; highly performant and fault-tolerant solutions.
• Previous experience of technical pre-sales roles

CULTURE

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster principles above. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, where you will get to meet the President of Ticketmaster International.

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation and Sponsorship & Advertising

Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

Jobcode: Reference SBJ-d5k0me-3-147-104-248-42 in your application.