Senior HR Business Analyst

Job Description

Location: London, UK

Division: Ticketmaster

Line Manager: Director, Systems & Analytics

Contract Terms: Permanent, 40 hours per week

THE JOB

The Senior HR Systems & Data Analyst is a highly strategic, driven, and analytical seasoned specialist within the Global HR team and owns our People Analytics function. Reporting to the Director, HR Systems & Analytics, you are an advocate and driver of business processes related to systems and cyclical programs, as well as HR systems and analytics initiatives. The ultimate goal of the Senior HR Systems & Data Analyst is to unearth and champion processes and systems that create efficiencies and attain critical data that drive insights to help determine the company's talent strategy and programs. As such, you will provide the expertise enabling us to achieve this and will help us transform the way data is used to optimize our talent strategy including talent acquisition, engagement, organizational development, performance management and diversity.

Not only are you helping to generate insights, you are a leader, mentor with your peers and project manager who can help the team plan, prioritize, manage and kick-off company-wide people programs and systems.

WHAT YOU WILL BE DOING

People Analytics
• Manage data requests from key stakeholders, developing tools, identifying and driving strategies and project manage processes that help the talent team access, understand and use data to make people decisions.
• Lead processes (ie. succession planning) that allow leaders to better understand talent landscape in order to understand where we need to make investments that ultimately lead to engagement and retention of top talent.
• Design tools, run analyses, automate reports, and create presentations to ensure the right data gets to the right person at the right time.
• Lead in creating a vision and talent data roadmap.
• Partner with the HRBPs and business to ensure data accuracy and to identify gaps within the data. Oversee data governance and auditing, with partnership of broader HR team.
• Translate talent management and business issues into questions and hypotheses that can be understood and tested with data.
• Utilize employee engagement, recognition, and HRIS platforms to collect feedback and data to generate insights (CultureAmp, Kazoo, and Workday).
• Conduct in-depth data analysis and modeling, and use/translate that data to tell a compelling story.
• Leverage tools, such as SQL, Workday, and Excel to drive efficient insights.
• Communicate findings to leaders via presentations, on a periodic/quarterly/annual basis.
• Conduct and prep analysis for cyclical talent initiatives.
• Drive self-service reporting capabilities in Workday and other platforms.
• Build HR capability in analytics through data visualization tools (ie. DOMO, Tableau) and a corresponding data warehouse.
• Assist with legal data requests

Systems & Processes
• Liaise with IT, LNE CoE and HR technical teams to improve operating efficiencies/effectiveness as it relates to business processes.
• Lead new HR systems initiatives and manage the intake and governance of requests from global HR partners. You will manage and govern the HR roadmap as related to these initiatives.
• Diagnose, triage and solution system defects and faulty business processes.
• Create/design new processes and educate HRBPs and others on how to execute.
• Serve as Business Process Owners (BPOs) in collecting feedback and business requirements across the business, HR and LNE divisions and translate them to system requirements and business processes.
• Create business cases that substantiates initiatives.
• Educate the business and HRBPs on how to leverage self-service capabilities in related systems (ie. how to run a report, how to transact).
• Provide occasional Workday transactional support.

Project Management
• Serve as the primary project manager within the team for HR initiatives.
• Bring critical thinking, analysis and excellent problem-solving skills to a range of challenging business questions.
• Identify and analyze business needs, stakeholders and linkages to other projects and define project scope and objectives.
• Coordinate, monitor, and drive project activities, manage project risks and resources.
• Support the broader HR team with launching and managing company-wide programs/projects, e.g. Performance Management, Employee Surveys, Merit, Bonus, and Promotion programs, Recognition, Culture and other people programs.
• Help with ad-hoc projects or requests.
• Other Duties as Needed
• Mentor other team members in service of their growth, development and being your backup.
• Payroll and benefit queries support to employees.
• Provide Leave of Absence process support.
• Respond to policy questions and provide interpretation in partnership with Legal.
• Provide COBRA reimbursement support.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Solid, relevant professional experience
• Systems and data management experience – use and knowledge of an HRIS system
• Systems implementation experience
• Reporting and analytics experience.
• Project management experience as the primary project manager.
• Analytical and data driven - Including, you have some experience with SOL/relational databases. You have experience with basic inferential statistics and research methods (correlations, regressions, t¬ tests, research design).

YOU (BEHAVIOURAL SKILLS)
• Story telling through data.
• Strong Project Management Skills.
• Growth mindset.
• Technically Savvy - you are an Excel & PowerPoint ninja.
• Ability to influence without authority.
• Pivot as priorities shift.
• Team player.
• Autonomy - Initiate and drive projects to completion with minimal guidance.
• Versatile communication skills. Ability to communicate the results of analyses to multiple stakeholders.

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one incredible experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-re8zn1-3-138-134-107-42 in your application.