Senior Product Designer
Product Manager – Smart Queue
Division: Ticketmaster Marketplace
Line Manager: Justin Manteck
Contract Terms: Permanent
The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports or arts and theatre tickets they just can't miss out on.
We are seeking a highly motivated Product Manager to join our product team. Our product team manages a portfolio of web & app experiences that focus on the fan journey of discovering, purchasing and attending live events. In this exciting role you will be responsible for gathering requirements and working closely with creative and engineering teams to design, implement, test, and deploy in a fast-paced environment, as well as create real time data analytics to evaluate product performance.
This role is focused on building and managing our Smart Queue product across all of our global properties. This essential product supports all of our high demand onsales, serving millions of fans each year.
WHAT YOU WILL BE DOING
< >Gather, document, and track business requirements for secure and scalable new features. Develop feature specs and acceptance criteria for user stories that are completed comprehensively and on-time for development. Be responsible for the daily planning of software development in an agile environment, ensuring the development team consistently has a groomed backlog of priority tickets to build. Ship stable products on time and scale them with a focus on quality. Develop a deep understanding of needs of the fan and advocate on their behalf.Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement. Work closely with UI/UX teams to create and iterate on design prototypes and validate them with users. Partner with commercial stakeholder to gather and refine requirements for fan and client needs.Ensure backlog is prioritized while taking technical and business dependencies into consideration.
Groom user stories with developers and QA to ensure requirements are clear and the team is ready to execute. Demo stories to stakeholders to gather and synthesize feedback.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
< >3+ years product management experience in technology-focused business. Proven ability to transform features into well-articulated business requirements as user stories. Proven experience in identifying, researching and resolving data issues Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems. Self-motivated and able to handle requests from multiple team members with competing priorities. Excellent written, verbal and social skills. Understand agile software development process. Strong proficiency with collaboration and agile tools (Rally, JIRA, Confluence) is a plus.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
< >Strong interpersonal skills, with a collaborative spirit. Ability to take initiative whilst working collaboratively – a true team player with 'can do' attitude. Strong attention to detail and highly analytical mind-set. Comfortable dealing with ambiguity and aptitude to propose solutions. Natural curiosity about how things work. Results and delivery focused with an eye for quality and reusability. Ability to work in a fast-paced environment with tight deadlines. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
Jobcode: Reference SBJ-gk3nwp-3-236-68-118-42 in your application.
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.