Product Manager - Design System

Job Description

PRODUCT MANAGER – ENTERPRISE DESIGN SYSTEM

Location: Chicago, IL

Division: Ticketmaster

Reports to: Sr Director – Enterprise Platform Product

Status: Full-Time

THE TEAM

Ticketmaster's enterprise platform team is committed to delivering a first-class experience for both users of Ticketmaster's suite of enterprise web applications and the developers that build and support the features built within. The team designs and delivers a collection of shared components, services, and user experience design and best practices to ensure that Ticketmaster's powerful tools are easy to use, integrated, and provide a holistic toolset to empower a large variety of clients from venues and promoters to sports teams and touring artists.

THE JOB

Ticketmaster's TM1 Platform is the central hub for Ticketmaster's enterprise partners to access and manage information and functionality critical to an event's entire lifecycle. From the creation and marketing of a ticketed event to gaining actionable insights and facilitating day of show operations the TM1 experience is a major part of Ticketmaster clients' lives, and the TM1 Platform teams are constantly working to deliver an experience that is second to none. TM1 product managers interface regularly with both technical, design and product partners across TM1 and other enterprise product groups to drive a comprehensive vision of client empowerment forward.

To help drive standardization and ease of use, speed development, and better unify the TM1 platform a new design system has been prioritized and will be deploying to internal product development teams with support from the newly established Design System team. The Enterprise Design System product manager will be responsible for defining and prioritizing a set of shared components utilized across Ticketmaster enterprise/B2B applications and workflows as well as partnering with product and development teams to set requirements and prioritize implementation.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

WHAT YOU WILL BE DOING
• Conduct product discovery to identify design system needs and opportunities across global product set.
• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development.
• Work with design and engineering to build and maintain a set of common components used by a number of high-visibility venue, promoter, and artist-facing products
• Act as an internal evangelist for the design system to drive adoption and implementation.
• Write and present top-notch product story and requirements documentation, driven by usability insights, with input from internal stakeholders and at times external clients.
• Track product bugs and define areas for constant enhancement and optimization within the user experience.
• Conduct product demonstrations for internal developers and product staff
• Understand and discuss technical concepts, and propose new product ideas with non-technical and technical employees
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 3-5 years of experience in product management and/or user experience design working with complex enterprise/B2B toolsets or internal products
• A background in product design with a firm grasp of key concepts used in UI and UX
• Previous work managing or working closely with design systems is a significant advantage
• Bachelor's degree required
• Experience with key product management functions, including writing requirements in the form of user stories with acceptance criteria and creating mocks/wireframes, market research, competitive analysis, product planning and reporting
• Experience in defining and developing products to meet stakeholder requirements
• Experience working with geographically distributed multi-disciplinary teams
• Must be able to provide examples of previous work (i.e. user stories with acceptance criteria, design documents)
• Willingness to travel to remote office locations on a semi-regular basis to engage teams face-to-face
• Knowledge and experience in entertainment/music industry helpful

YOU (BEHAVIORAL SKILLS)
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Ability to establish and develop relationships and partnerships with internal and external team members
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Ability to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Ability to work independently and as part of a team
• Self-motivated and focused on achieving results

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable acc

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Jobcode: Reference SBJ-rjpq72-3-15-221-136-42 in your application.