Partner Services Account Manager

Job Description

THE TEAM

Partner Services help manage and oversee strategic supply partners to ensure sufficient supply across Ticketmaster Resale marketplaces. Maintaining and growing these critical relationships is a core focus. The team is highly visible externally and play a cross-functional role internally by helping drive key resale initiatives across operations, support and category management that touch all live event genres (e.g., professional sports, concerts, and theater).

THE JOB

As a Partner Services Account Manager you will be responsible for owning relationships with Ticket Brokers at executive and operating team levels with the dual objective of providing exceptional service and driving Ticketmaster Resale revenue, Point of Sale and profit goals through a focus on building ticket inventory levels at competitive prices.

You will be tasked with ensuring customer service and broker performance metrics are met throughout the department and will instill a proactive and customer facing mentality throughout the Broker Services team.

Performance will be measured by but not limited to: Revenue growth, Point of Sale growth, improvement in inventory positions, broker satisfaction, and broker retention rates. Performance is easily quantified, and performance assessments are objective. If you thrive in this environment, we may be a great fit.

WHAT YOU WILL BE DOING
• Manage the relationship with our brokers and communicate key focus areas to grow their business and ours. These could include the notification of upcoming events, push to drive additional Ticketmaster Verified inventory, highlighting key Ticketmaster marketing efforts, increasing API adoption and strategic development
• Manage all aspects of the TM Resale Partner Program for assigned partners including reporting, analytics, account support, new opportunity identification, merchandising and strategic development.
• Promptly address burning issues that affect day to day business. These issues include unlocking barcodes, double sales, scan reports, system issues/failures, payments, and many more.
• Communicate escalated issues with the proper departments internally and keep the broker informed throughout the process
• Self-identify deficiencies in supply and take initiative to act accordingly and address with appropriate brokers
• Provide data with respect to inventory management and convey pricing analysis to brokers to help drive best practices to optimize sales on our marketplace
• Proficiently communicate new company initiatives and the value of TM Resale broker tools to drive positive impact to their business
• Capture broker feedback on product and service and communicate the needs of the brokers to internal constituents; You are the voice of the broker
• Demonstrate appropriate level of understanding of industry dynamics and take action to drive positive results.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Sales focused Revenue Driver: you are in charge of driving supply from our broker partners. Identifying key areas of opportunity and successfully influencing broker behavior will be critical. Your success is measured by the achievements of your accounts, and it's your responsibility to help them succeed. We want hunters, not gatherers.
• Thoughtful Opportunist: you will need to perform some day-to-day analysis to set your priorities, search for opportunities, convey these opportunities to brokers with real substantiation, and measure your results. We're looking for self-starters who understand how to leverage data and capitalize on business trends and opportunities
• Experienced and resourceful Business Development Executive: developing and implementing growth opportunities in existing and new markets will be key. We're searching for professionals that have a solid track record of creating long-term value for organizations.
• Service-oriented relationship builder: strong relationships with ticket brokers are critical to our success. It is essential to honor our commitments and provide them with timely and impactful support. We're looking for account managers that are customer-obsessed and ready to solve the changing needs of our clients.
• Cross-functional team player: we value transparency and helping one another. It's how we roll. There is no ''me'' culture. Communication across the entire team will lead to greater individual success.

YOU (BEHAVIOURAL SKILLS)
• Bachelor's Degree in Business categories required
• 3+ years of sales/service experience
• Familiarity with account management process and customer service
• Outstanding communication, attention to detail and organizational skills
• Ambitious and Motivated individual who is comfortable with a high volume of phone calls
• Assertive yet professional demeanor, persistent and willing to lead the way
• Strong problem solving and issue resolution skills
• Desire to help create a fun and productive culture, leveraging Ticketmaster's focus on sports and music
• Extraordinary team player and ability to thrive in a fast-paced, high-growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success

Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-rvpoxn-3-144-9-141-42 in your application.