Manager, Product Operations - Marketing

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE TEAM

The Live Nation Entertainment Marketing and Data division is a critical part of the business. Our teams support Digital Marketing and CRM operations, Measurement, Analytics, Products, Engineering, Data Services, and Technology. With a specific focus on Venues and Sales, this role is part of the Products group.

Product Operations facilitates communication and sharing resources and data between teams to drive performance, usability, and operational efficiency. Working with both internal and external stakeholders, the essential duties include supporting the onboarding and maintenance of new venues and sales groups and monitoring and producing elements to power strategic automations. If the operational aspects of driving performance and growth are exciting to you, please read on

THE ROLE

The Senior Manager, Product Operations, sits at the intersection of many functions to deliver a common goal: the best solutions and automation at scale to drive marketing initiatives forward for our portfolio of more than 120 venues across the country. This role is critical in developing marketing processes for Venues, including amphitheaters, clubs, and smaller venues like House of Blues and the Fillmore

WHAT THIS ROLE WILL DO
• Refine the user experience, creating & executing operational plans to support Venues Marketing products' development, launch, and growth.
• Drives marketing and automation processes and documentation with cross-functional teams, including Product, Engineering, and Engagement.
• Strategizes the right tools, software, and data necessary to support enterprise-level marketing for the venues and sales teams.
• Create actionable recommendations and assist in integrations that drive strategic marketing initiatives
• Define and carry out the tactics required to maximize the reach of venues and sales products with a focus on keeping operations and feature requests flowing smoothly
• Aggregate, quantify, and prioritize product opportunities that will contribute to the growth and scale of business initiatives.
• Manage large projects in partnership with teams across the organization to tackle product launches, new feature development, and product training for the venues and sales teams
• Adhere to data retention, governance, and privacy policies in all facets of work
• Ability to interact cross-functionally on all levels of the business.

WHAT THIS PERSON WILL BRING

Required:
• 4+ years of experience in product management, product operations, and/or marketing operations, working closely with product and engineering teams.
• Hands-on experience with Salesforce Marketing Cloud, Service Cloud, or other enterprise SaaS marketing suites
• The ability to analyze data to understand the success of marketing campaigns
• A proven track record of end-to-end implementation: from strategy and partnering with business owners, use case modeling, to day-to-day execution and monitoring
• Extreme clarity in written and verbal communication and can dynamically adjust communication for technical and non-technical audiences.
• Detail-oriented with a solid foundation in agile methodologies
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Desired:
• Ability to work with different Marketing platforms fluently
• Previous experience with Tableau, Domo, or other reporting tools
• Enjoys Microsoft Excel, G-Suite, creating slides, and others that aid in organizing complex data
• Candidates with Salesforce experience preferred

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rnxy11-18-117-183-172-42 in your application.