Manager, Product Analytics

Job Description

PRODUCT ANALYTICS MANAGER

Location: Los Angeles, CA

Division: Ticketmaster US

Line Manager: Sr. Manager, Product Analytics

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering ticket sales, cross-channel subscription and shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.

THE JOB

Data-driven decisions is a top priority at Ticketmaster. Our Analytics & Insights team helps drive strategic decision-making by providing meaningful business insights from data about our fan and their overall experience with Ticketmaster.

We are looking for an experienced Product Analyst with exceptional product sense to help champion the use of data in product decision-making. In this role you will work closely with our Product, Design, Engineering, and Ops teams to evaluate product opportunities, track product metrics, develop and analyze experiments, and drive deep-dive studies to identify new opportunities.

WHAT YOU WILL BE DOING
• Serve as a consultative partner whose insight and recommendations drive our products forward
• Partner closely with Product and Design to define, measure and report on core product and feature metrics and identify opportunities based on data-driven insights
• Dive into user journeys and build models to understand the relationship between user behavior and products
• Manage the development and execution of customer-facing experiments (A/B tests) and distill their results into actionable outcomes, becoming a key voice in the discussion to enable better product features and drive growth
• Execute cohort studies and drive analyses to understand customer behavior and identify opportunities for improving our product(s)
• Lead market research and usability studies to uncover user flows and motivations
• Collaborate with data and business intelligence teams to develop reports and visualization dashboards
• Develop KPIs and build analyses that provides insight to financial models to measure and forecast the performance of new initiatives around key metrics such as traffic, conversion, and engagement
• Analyze competitive trends across the ticketing industry to identify market trends and opportunities
• Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects to help support stakeholder needs

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• 7+ years of relevant professional experience, with a background in some combination of ecommerce analytics, marketplace analytics, product analytics, and website analytics
• Ability to partner with key business stakeholders and support their business goals and initiatives
• The ability to translate analytical insights into clear recommendations and effectively deliver it to technical and non-technical stakeholders
• Atypically strong ability to understand business priorities, recognize leverage in analytics projects, and prioritize appropriately
• Deep understanding of statistics, experimental design, and causal inference
• Ability to solve business problems through fact based and scientific analytics
• Prior experience with Google Analytics preferred
• Prior experience with BI reporting tools such as DOMO or Tableau preferred
• Ability to query databases (SQL, BigQuery etc.) or leveraging R/Python to analyze complex data a plus
• Bachelor's in a quantitative field, Master's degree a plus

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight
• Strong interest and skills in problem solving and issue resolution

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-d81306-3-128-78-41-42 in your application.