Lead Platform Engineer

Job Description

LEAD PLATFORM ENGINEER

Location: Toronto, ON, or anywhere else in Canada

Division: Ticketmaster Canada

Line Manager: Director of Engineering

Contract Terms: Permanent, 37.5 hours per week

Are you full-stack engineer and up for a new challenge!?

We're growing fast (over 50% already this year) and have important roles to fill! We love live entertainment and bringing fans together for the best moments of their lives. Come make experiences happen with us.

Remote candidates welcomed!

THE TEAM

Universe is a leader in online ticketing for virtual & in-person events. We're growing fast due to innovations in virtual events and timed-entry ticketing. We solve for large complexity and load, serving some of the biggest names in live entertainment (e.g., Dua Lipa, Metallica, Garth Brooks, Meghan Thee Stallion to name a few) and operating in over 15 countries.

We were acquired by Ticketmaster in 2015 which accelerated our growth. With a global team over 30 strong, Universe operates independently with our own roadmap and modern tech stack (including Kubernetes, Docker, Flux, and more) and the financial backing of a Fortune 500 company. Free concert tickets are a cool perk too!

THE JOB

As a Lead Platform Engineer at Universe, you will apply your passion for technology and live entertainment to build a world-class ticketing platform. You will direct our efforts to build versatile infrastructure, tooling, and automation capable of scaling to meet the challenges of an industry that experiences massive and unpredictable global demand. You'll design and deliver on your

vision for systems that can meet the diverse needs of the organization. You'll build reliable and robust infrastructure for deploying and serving our Rails, React and Phoenix applications. You'll develop tools and systems that boost your colleagues' ability to ship quickly. You'll mentor and grow your colleagues and reports, sharing your significant experience and promoting best practices across the team.

TECH STACK

Universe primarily uses Ruby on Rails to serve our application data via a combination of REST and GraphQL APIs to a variety of React front-end clients. We're constantly adopting and testing new tools and technologies within our service-based architecture, so you'll see some Elixir, Java, and Rust sprinkled in there too.
Our primary datastores are MongoDB, Postgres, and Elastic, though we also use BigQuery. We deploy to GCP and manage our systems with Kubernetes and maintain a continuous deployment pipeline that allows us to ship quickly. Hundreds of thousands of people can come to our site vying for thousands of tickets, so we need to scale quickly and intelligently to handle this demand and prevent conflicts.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years of experience working with productive software engineering teams and writing high-quality software
• Experience with Kubernetes, Docker, and Helm are a must!
• Experience scaling that will enable you to hit the ground running
• A hacker's mindset with a conductor's heart, your passion for your craft pushes you to strive for elegance and efficiency while understanding the value of stability and durability
• Independence and a willingness to take ownership over hard problems
• Empathy and interest in supporting and growing your teammates and yourself via pairing, code reviews, and mentorship
• A forever student, always seeking to learn and grow with and from your peers
• A team mind-set: we play and win as a team; confidence is great, ego is not
• Experience with any of the following technologies and tools is a bonus: Flex (or similar like Argo), GCP, Prometheus/ Grafana/ Alert Manager, Go, PagerDuty (or similar)

YOU (BEHAVIOURAL SKILLS)
• Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
• Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

WHY YOU WILL LOVE IT
• We make more fan experiences happen than any other ticketing or event company on plant earth. It's almost magical to think about!
• We work as part of a global team, which provides us with rich and diverse experiences, both personally and professionally
• We build products that are used and loved by millions of users each year, who provide us with real-time product feedback, so we're always focused on building for them
• We enjoy the culture and perks of a start-up with the backing of a Fortune 500 company, including a dynamic and fast-paced working environment, free tickets to concerts and festivals, unlimited Amphitheatre shows across North America, extended parental leave, generous retirement savings plans, and four weeks of vacation per year
• We work with a dynamic team of empathetic individuals as we challenge each other to build the best products possible
• We collaborate with veteran engineers who encourage us to ship frequently and think outside the box, applying new technologies and techniques and leading our team to success
• We mentor ambitious junior developers who rely on our guidance and experience to help them contribute, learn, and grow as developers
• We take control of our career, shaping it with innovative contributions and take advantage of opportunities to grow both within Universe and the larger Ticketmaster family

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one incredible experience

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Jobcode: Reference SBJ-rnk455-18-227-190-93-42 in your application.