IT Support Specialist

Job Description

JOB DESCRIPTION – IT Support Specialist

Location: Toronto, ON

Division: Ticketmaster Canada

Line Manager: IT Manager

Contract Terms: Full-Time, Permanent – 37.5 hours per week

THE TEAM

We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

As part of our national IT team, and as part of a centralized IT Business Technology team; this role will act as a technical resource implementing solutions with equipment and data as well as resolving technical issues and consistently providing top-notch customer service!

WHAT YOU WILL BE DOING
• Manage ticketing queue and allocate tickets appropriately to team.
• Provide immediate, high urgency support to all customers at our Ticketmaster and LN offices in Toronto (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the buildings.
• Install, configure, and upgrade operating systems and software, using standard business and administrative packages
• Install, assemble, and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Troubleshoot problems with computer systems, local file servers and e-mail, network, and peripheral equipment
• Assist with the planning, design, research, and acquisition of new or upgraded hardware and software systems. Maintain current knowledge of hardware, software, and network technology and recommend modifications, as necessary.
• Carry out equipment installations at multiple office locations, following established procedures to deliver consistent reliable end-user work environments.
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
• Perform Active Directory & Exchange Messaging tasks using Active Directory and Exchange
• Manage and complete IT projects individually or on teams as directed by management
• Other duties as assigned

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Degree in computer science or related field and/or experience in lieu of degree, or at least 2 years of comparable work experience
• Extensive knowledge of Windows is required; MAC OS and iOS operating systems experience is highly preferred
• 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Experience with Parallels, Windows 10, Microsoft Office applications is required (Windows and Mac)
• Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange System Management tasks
• Working knowledge and experience with Casper, MAC scripting a plus
• Knowledge of VOIP technology
• Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
• Comp TIA A+ and Network + preferred
• Experience supporting Cloud applications such as Box, OneDrive, and Google Drive
• Experience with an IT ticketing system (i.e. Zendesk) is a strong asset
• COVID-19 vaccination will be required for this position, subject to legally entitled accommodations.

YOU (BEHAVIOURAL SKILLS)
• Excellent interpersonal and communication skills, showing extensive experience supporting executive level customers
• Strong communication skills (oral and written), and customer service oriented
• Ability to work independently, Strong ability to manage multiple, high-priority tasks and meet deadlines
• Must be able to travel by car to other local offices if required
• A valid driver's license and a clean driving record is an asset (candidates may be required to provide proof of driving record)

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [[EMAIL]]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Jobcode: Reference SBJ-r07e6m-3-135-185-194-42 in your application.