Systems Administrator - IT Operations

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

THE ROLE

The Systems Administrator IT Ops will play a pivotal role in managing Live Nation's Corporate email system in Exchange Online and manage cutting-edge technologies such as Intune (Endpoint Manager), Autopilot, Azure AD, Office 365 and Tanium.

The Systems Administrator will utilize automation to manage the North American computer fleet enforcing compliance policies, OS updates and application upgrades/ This person will also support the enablement of our remote workforce, leading cloud technology projects such as Microsoft Always On VPN, Windows Hello for Business, Azure AD migration, Windows 11 OS upgrades via Intune, and an email gateway migration.

If you love working with the latest cutting-edge cloud technologies, this role is for you!

WHAT THIS ROLE WILL DO
• Manage systems administration and ensuring email delivery and security for the organization across Exchange Online and on premises email servers, Email Gateway Services
• Manage Email Routing, Email Queues and diagnose email delivery failures
• Systems Administration of Intune (Endpoint Manager), Autopilot, AD Connect / Azure AD
• Deploy Windows security updates and software upgrades for computers in North America with Tanium
• Automate admin actions across thousands of users and computers globally using PowerShell
• Work with the onboarding team to manage Autopilot computer provisioning policies
• Administer Trend HES, CAS and Apex One for email and endpoint security
• Assist with security operations, actioning email and computer threats
• Administer various cloud technologies such as Druva, SolarWinds and TeamViewer
• Tier 3 support for the corporate email system
• Support ad hoc and road mapped project deliverables
• Create documentation and KB articles
• Support email migration support for recently acquired companies
• Support legal eDiscovery requests

WHAT THIS PERSON WILL BRING
• Bachelor's degree or higher in Information Technology or similar discipline preferred
• 5+ years of experience in IT with at least 3+ years Systems Administration experience in Exchange Online
• Previous experience in a large organization of 1000+ employees preferred
• Experience managing computer endpoints using Intune, SCCM or similar management tools
• Experience managing a Tier 3 support queue
• Effective using Exchange Management Shell
• Strong scripting and automation capabilities using PowerShell
• Strong understanding of email routing and relays
• Experience managing enterprise endpoint security platforms such as Trend APEX One
• Organized with strong communication
• Able to adapt to constantly changing challenges
• Enthusiastic and positive
• Administration experience with Azure AD and AD Connect a plus
• Administration experience with federated auth via OKTA a plus
• Experience supporting email integrations and migrations a plus
• Pro-active attitude and self-disciplined
• Driven to stay current with latest technology
• Previous experience with email threat defense, email gateway administration, email header analysis preferred
• Experience with Autopilot a plus
• Experience with Tanium a plus
• Strong customer service skills
• Able to work to deadlines
• Solution oriented problem solver

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms

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#LI-HybridLosAngeles, CA

Jobcode: Reference SBJ-rbje16-3-137-170-183-42 in your application.