Guest Services

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

Responsibilities and Position Purpose

The Guest Service Agent will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Example of Duties- Average percent of time
• 55% Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
• 25% Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• 15% Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• 10% Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• 5% Other tasks as assigned by the Guest Services Manager

Supportive Functions
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs

Physical Requirements

Physical Activity Frequency

Sitting
Occasional

Walking, climbing stairs Frequent

Crouching/Bending/Stooping Constant

Reaching Constant

Pushing/Pulling Constant

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting/Carrying (50 lbs) Frequent

Travel Rare
Organizational Relationships- Positions directly reporting to this position (titles):
• None

Qualifications:
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-dyxy1k-3-136-26-20-42 in your application.