Associate Product Manager, Verified Fan

Job Description

JOB DESCRIPTION – Associate Product Manager, Fan Identity

Location: New York, Rolling Meadows, Chicago, Los Angeles

Division: Ticketmaster Marketplace

Line Manager: VP, Product Management | Sr Product Manager, Fan Identity

Contract Terms: Full-time/Regular

Please write the JD following the guidelines in the document. Amend as required. For behaviors you can take examples from your own department career map or skills framework and Ticketmaster Values. Any questions ask a member of the HR team. Please delete this box once you've read instructions.

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports or arts and theatre tickets they just can't miss.

THE ROLE

As an Associate Product Manager in our Accounts & Identity team, you will work with the Senior Product Manager to deliver critical tooling to capture demand for the highest-profile tours, reward fans with access, and ensure our high-demand sales run smoothly and revenues can be maximized

In this role, you will work closely with our TM Music team, clients, and marketing to define, prioritize, and execute product development to elevate our bespoke artist campaign feature, Verified Fan – an unrivalled product to capture interest in upcoming tours and ensure the tickets get into the hands of fans. Knowing who someone is, what they want, when and how they want it will drive commercial success, fan satisfaction, and loyalty.

You will be responsible for defining and documenting requirements for the backend system, fan registration experience and the distribution of presale invitations ~ working closely with creative and engineering teams to design, implement, test, and deploy in a fast-paced environment.

RESPONSIBILITIES
• Contributing to the product life cycle: defining, prioritising requirements, delivery, and post-launch care.
• Optimizing the tooling for operational efficiency, reducing toil, and ensuring campaigns can be built and executed with ease.
• Iterating on existing and building new features to capture relevant and powerful data points, to deliver innovative fan presales and drive incremental value for our artists.
• Creating product specifications through clear and consistent user stories, with acceptance criteria that are validated by relevant business stakeholders.
• Driving through the delivery of features from conception to launch, creating deployment plans and working with design, engineering, and operations teams to execute.
• Documenting new processes and configuration capabilities, liaising with our training teams to create assets to support feature rollout and new user onboarding.
• Analysing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.

REQUIREMENTS
• 1-3 years of proven product experience, ideally working on eCommerce products in a fast-paced environment.
• Ability to prioritize and manage workload with minimal guidance whilst adhering to tight deadlines.
• Demonstrable experience of interpreting business needs and converting to requirements.
• Understanding of agile product management techniques, including epic and story creation.
• Effective communication and stakeholder management, dealing with remote colleagues, across business areas.
• Demonstrable research and discovery skills including competitor analysis, data modelling, and testing.
• Practical experience using reporting and analytics tools, such as Google Analytics.

BEHAVIORAL SKILLS/COMPETENCIES
• Exemplary interpersonal skills.
• Excellent presentation, written and oral skills.
• Highly organized and able to multi-task.
• Strong attention to detail and analytical mind-set.
• Results and delivery focused with an eye for quality.
• Ability to adjust priorities and approaches.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-rzeewq-18-117-107-90-42 in your application.