Client Services Manager

Job Description

The Testing Company, LLC established the first private molecular COVID-19 testing lab in Orange County, CA in March of 2020. Partnering with an independent lab, we acquired instrumentation and supplies, established protocols, and validated two RT-PCR protocols for COVID-19 identification. Recently, The Testing Company, LLC launched a fully automated high throughput CLIA-certified lab to perform molecular testing for COVID-19. Your work will have a direct impact on people’s lives by helping to scale up the accessibility of COVID-19 testing.

We are currently seeking a talented Client Services Manager to join our Team.

Responsibilities:

· Addresses and Resolves Client Issues: Resolves client issues by investigating and communicating with our internal team, relaying resolution to client. Gathers feedback on the testing process and reports to internal management.

· Reports Daily Testing Changes: Interacts with client Health & Safety Managers (HSMs) and TestingAdministrators to report any daily changes to Field Managers and Schedulers. Confirms testing needs with HSMs and Testing Administrators to ensure needs are being met.

· Reports Weekly Testing Estimates: Ensures that estimates for the following week of testing are submitted to Testing Manager, Testing Coordinator, and Field Scheduler in a timely manner.

· Determines Testing Needs of Current Clients: Strikes a balance between the testing needs of the client. Compiles weekly report of current and upcoming testing needs vs. available staffing.

· Create and Implement Client Onboarding Process:Provides seamless onboarding experience for new clients and provide technical support and training as needed.

· Monitors Return-to-Work Updates: Tracks and reports developments in union, local, and state government guidelines for COVID-19.

· Identify New Testing Opportunities:Identify and develop new client relationships to expand our testing portfolio, communicating leads to The Testing Company management team.

Qualifications:

• On-call for clients by phone, text, and email.
• 1-3 years of experience in entertainment/production environment preferred.
• Strong problem solving, interpersonal and time-management skills.
• Proficiency in Microsoft Office and G-Suite, especially Excel.
• CRM experience preferred, but not required.

Benefits:

• Competitive salary DOE
• Health, vision, and dental insurance
• Life and Disability insurance
• Job Type: Full-time

*This role can be remote.

Jobcode: Reference SBJ-gw7jkk-3-144-244-44-42 in your application.