Studio Services Manager

Job Description

The Mill is a global creative partner for agencies, production companies and brands, working across all media channels and platforms.

We are trusted specialists in visual effects, creative technologies and content production Our projects include the creation of digital products and virtual experiences, as well as world class visual effects and video production.

We are a vibrant network of talented artists, producers, directors and creative technologists from multinational backgrounds. We nurture innovation, flexibility and diverse ideas across our studios in London, New York, Los Angeles, Chicago, Berlin and Bangalore. We are all united by one single ambition: To create extraordinary and memorable work that captivates and excites audiences.

We are The Mill. We create the extraordinary.

The Studio Services Manager oversees our client service offerings, staff engagement, studio culture, and new hire onboarding experience. This includes managing our Runners and Receptionists, catering for employees and clients, assuring regular maintenance of the studio, and providing suggestions and ideas for improvement and development. 

The right candidate must have excellent communication skills, sound judgment and be able to work well with employees and clients at all levels. The role requires strong organizational skills and the ability to react and adapt to a very fast-paced working environment. The person in this role must be a self-starter and be able to manage a department independently and confidently.

This is a key service role designed to ensure we are providing a bespoke experience and the highest level of service to our clients as well as our valued staff. 

Responsibilities

Client and Staff Services: 
• Hands-on delivery of internal and external client events (these happen on a weekly basis of varying size and scale)
• Managing the in-house client experience from arrival to the building, experience whilst in the studio, refreshment offerings, additional gestures upon delivery of jobs, etc. 
• Overseeing daily studio presentation so spaces look welcoming, professional, and on-brand
• Suggesting areas of improvement for the Client Service function, and ensuring these processes are implemented and delivered
• Working alongside the senior leadership team to assure an ever-growing client database of information so client gifting and spontaneous gestures can be identified and expanded upon
• Working alongside our Facilities Manager and Studio Operations Manager to ensure our studio is set up and functioning for the best possible client experience
• Identifying and acknowledging staff's professional and life events, such as work anniversaries, marriages, births, etc, for gifting and employee morale
• Creating an inviting and exciting work environment to promote staff morale among all departments

Catering: 
• Managing day-to-day catering operations – ordering F+B for events, clients, employee requests, etc.
• Continuously planning and monitoring the anticipated business level for clients and employees so appropriate hospitality actions can be taken
• Identifying and purchasing catering equipment as required
• Ordering relevant supplies and establishing supplier relationships to negotiate favorable terms
• Purchasing products that are in line with sustainability initiatives
• Managing all aspects of F+B provisions
• Maintaining and monitoring catering costs and budgets, including bulk F+B inventory, client and staff meal requests, and client engagement requests

Runners and Reception: 
• Management and oversight over the team of Runners and Receptionists, assuring the team meets a continued standard of excellence and professionalism
• Ensuring The Mill provides a high standard of Reception for clients and employees at all times
• Working alongside Recruiter for recruitment and selection of Running and Reception staff; additionally, working with Heads of Departments to help provide guidance, training and support towards Runner/Receptionist career development

Qualifications
• Experience managing and motivating a team
• A collaborative management style, with a calm approach under high pressure situations
• Willingness to roll up your sleeves to get the job done
• Eye for interior design, to create a boutique experience for clients
• Effective communication skills, with an ability to act as a liaison between key service areas and departments
• She, he or they will act as an ambassador for the team, both internally and externally, with a knack for sharing information to achieve team and company objectives
• The ability to creatively recommend ways to problem-solve issues and encourage team cohesion
• Experience in one or more of the following: catering, hospitality, event planning, or other service industry 
• Experience working in a creative agency environment or boutique hotel is an advantage

Jobcode: Reference SBJ-d2912m-3-136-154-103-42 in your application.