Job Description
Trace was founded in 2010 by former staff from The Mill. Trace provides the best, most consistent VFX (Visual Effects) outsourcing to the world's top companies.
Initially focused on the VFX service of rotoscoping, the breadth of Trace services quickly grew to include paint, tracking, 3D, and pipeline development. Today, Trace has producers in New York, London and Los Angeles, with a staff of over 1000 in Mumbai, Trace is the world's leader in visual effects prep outsourcing.
We believe that running a successful visual effects company is dependent on attracting and retaining the best talent. Recently named the number one VFX company to work for in India, we produce the highest quality work by nurturing the best people. Trace is not a factory. At Trace we aim to be best in the world at whatever we do – and settle for nothing else. We are a consistent and responsible partner for the world's VFX industry.
Responsibilities:
• Responsible for Datacenter and End User support operations catering to all Infrastructure services
• Managing and monitoring all installed Systems and Infrastructure
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Ensuring the highest levels of systems and infrastructure availability
• Participate in all technical tasks defined for the team as and when appropriate, ensure completion for user support requests
• Be aware of the ongoing Infrastructure issues and vigilant to avoid/minimize downtime of services
• Understand business environments to prioritize incidents
• Interact with other Infrastructure teams to make sure the requirements are addressed in time
• Identify operational risks and contribute to mitigating the same
• Identify service delivery issues and implement corrective actions
• Participate in new technology reviews, POCs and adoption
• Ready to work in shift roster. • Maintains all supporting documentation for comprehensive operating system, hardware and software configuration & How to doc.
Qualifications
Experience:
Proven experience working in Enterprise IT Infrastructure and Operations support role
Technical knowledge / skills:
• Proven working experience in installing, configuring and troubleshooting Linux (Centos or RedHat) based environments.
• Extensive Hands on experience on configuring, managing and administration of high performing clusters on multi-vendor OS and hardware
• Good understanding of storage platform on EMC Isilon, storage filesystems like NFS, DFS and SMB
• In depth knowledge of network services on a multi-vendor network architecture
• Experience with Virtualization and Containerization (e.g., VMware, Virtual Box)
• Experience with monitoring systems
• Good understanding of server/workstation hardware solutions from Dell or HP
• Experience and awareness of security, audit, risk and compliance within enterprise IT environment
• Experience with ITIL processes
Experience: 1-6 years of experience working in Enterprise IT Infrastructure and Operations support role
Attributes:
• A strong commitment to quality, service and reliability
• Excellent communication and problem-solving skills
• Capability to learn and adapt quickly
• Strong ability to work under pressure
• Work well with others in a team environment
• Desire to learn from others and to take on increasingly challenging work
• Strong creative ability and flair
Jobcode: Reference SBJ-gxvbm1-3-133-141-6-42 in your application.