Client Service Manager

Job Description

Premion seeks a Client Services Manager to manage a growing team of National Account Managers. Reporting to a Senior Client Services Manager, this person will play a critical role as supervisor, advisor and champion to our Account Managers who actively support our sales partners and clients. High-level internal and external client satisfaction is the Client Services Manager's daily goal. This is achieved through a focus on relationship management, account strategy and proper order execution.

Responsibilities:
• Relationship Management
• Manage assigned account management team, providing guidance, support and evaluation for all team members
• Serve as initial management point of contact for partner/client escalations.
• Conduct regular 1:1 and team meetings with direct reports to review client business and team goals and progress; communicate regularly with Senior Client Services Manager to provide updates
• Collaborate with internal teams to build lines of communication for exchange of open ideas and problem solving
• Partner with assigned Account Managers to participate in planning discussions for new and existing orders; recommend strategies or changes based on history and best practices
• Work with assigned Account Managers to analyze campaign performance; recommend revisions or future actions
• Review and provide feedback on new collateral and other sales documentation and new product offerings
• Collaborate with internal teams on account set-up to ensure accuracy in targeting, allocation, etc. Pre-empt and/or act quickly to mitigate errors or other issues.
• Review orders that are candidates for make good. Collaborate on make good process with account managers and internal teams, when needed.
• Establish and monitor the execution of QA process for key accounts

Job Requirements:

Requirements:
• 5+ years of experience in digital/linear account management is required; management experience is valued.
• Strong client services skills and acumen, including experience as an account manager handling key or major accounts is required.
• This role requires a highly self-motivated, self-starter who thrives in a fast-paced, high pressure environment.
• Experience with ad technology platforms and CRM systems – FreeWheel, Salesforce, Placements.io preferred
• Experience with 3rd Party Tracking platforms – DCM, DoubleVerify, Innovid
• Proficient in PowerPoint, Word, Excel​
• Some travel may be required.

Travel: Rarely: less than 10%

Work Environment Set: Office: normally performed in a typical interior/office environment

Physical Demands Set: Sedentary work: Involves sitting most of the time; walking, lifting, bending, standing, etc.

Premion, a division of TEGNA, is the one-stop shop OTT advertising platform for regional and local advertisers. Through our direct relationships with over 100+ top-tier content providers, Premion simplifies the OTT buying process by placing ads alongside premium long-form (full-episode) and live streaming content across more branded networks than any other platform – in just one easy transaction.

Premion's advertising platform delivers advanced targeting and seamless integration across multiple networks. Advertisers are assured access to brand-safe and fraud-free, guaranteed inventory that reaches the fastest growing and highly engaged OTT audiences.

About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 64 television stations in 51 US markets, TEGNA is the largest owner of top 4 network affiliates in the top 25 markets among independent station groups, reaching approximately 39 percent of all television households nationwide. TEGNA also owns leading multicast networks True Crime Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA's OTT advertising service. For more information, visit

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Jobcode: Reference SBJ-gpbey9-18-188-66-13-42 in your application.