Systems Engineer

Job Description

Technicolor Production Services is the division with Technicolor which contain Technicolor's world leading Visual effects and Animation brands such as MPC, The Mill, and Mikros.

The Mill is a global creative partner for agencies, production companies and brands, working across all media channels and platforms.

We are trusted specialists in visual effects, creative technologies and content production Our projects include the creation of digital products and virtual experiences, as well as world class visual effects and video production.

We are a vibrant network of talented artists, producers, directors and creative technologists from multinational backgrounds. We nurture innovation, flexibility and diverse ideas across our studios in London, New York, Los Angeles, Chicago, Berlin and Bangalore. We are all united by one single ambition: To create extraordinary and memorable work that captivates and excites audiences.

We are The Mill. We create the extraordinary.

The System Engineer will have the knowledge and confidence to work within the VFX industry and carry out any tasks set by the Lead Engineer and Head of Technology.

The job consists of being the first line of support for any technical queries and
helping any senior/managerial staff within the Technology department. Shift work
will be required from time to time as well as working on weekends when required. Depending on experience / aptitude the role could also be intimately involved with network, video and audio services within the facilities. An important aspect of the role will be to embrace and contribute to documentation procedures and if not already conversant should be prepared to learn to use drawing and other software packages to communicate accurately with colleagues and suppliers. The successful candidate will show a willingness to turn their hand to any challenge presented to them and resource it in a timescale relevant to urgency. This will undoubtedly involve juggling tasks running in tandem and will be reporting to the local Head of Technology.

Responsibilities
• Be the first point of contact for all ticket issues from staff and pass that information into Engineering as necessary.
• Provide technical support for VFX Artists.
• Manage ticketing system by logging, escalation and providing feedback to artists
• Support Engineering staff and department and escalate issues as needed.
• With guidance of the Lead Technical Engineers maintain, support and upgrade onsite and offsite equipment, software and cabling.
• Routine maintenance of artist workstations and monitor calibration.
• Scheduled on a shift pattern to provide support and assistance to all staff in the building. Shift as arranged with the Heads of Technology with occasional work outside of normal hours
• Maintain tidiness and safety of all technical areas including MCR, suites, workshops and storage areas.

Qualifications

Essentials
• Understanding of core-VFX principles and software (Maya, Nuke, Flame)
• Computer hardware troubleshooting, knowledge and experience
• Active Directory knowledge beneficial.
• Autonomous self-starter

Technical Skills
• Desktop OS experience with Mac OS X and Windows 10.
• Linux experience beneficial.
• Active Directory knowledge beneficial.
• Experience with floating licenses, VOIP, Active Directory, basic file sharing principals
• Cloud experience beneficial

Experience
• Able to communicate closely and effectively with people at all levels.
• A degree in technology and or equivalent experience beneficial

Jobcode: Reference SBJ-dy4k8p-3-135-246-193-42 in your application.