Customer Success Manager - Ps-Bti

Job Description

Technicolor Creative Studios is the division with Technicolor, which contains Technicolor's world-leading Visual effects and Animation brands such as MPC, Mr. X, The Mill, and Mikros.

Technicolor's brands have worked on the spectacular scenes and tiny details that make movies, advertising campaigns and Animation movies genuinely mind-blowing. We're the people behind the effects in countless blockbuster films like The Lion King, The SpongeBob Movie: Sponge on the Run and advertising campaigns for clients such as Samsung, Audi, Nike and Apple. We are continually looking for the best talent globally, enthusiastic people who come in every day to be a part of some of the industry's best work. Technicolor's artists are wildly creative, uber-talented and passionate about the possibilities of VFX, Experiential, Animation and Technology. When you join the team, you'll be working with and learning from the most skilled people in the business.

• The job requires VFX Production understanding, communication abilities, and analytical thinking.
• Develop and manage relationships with PS SMEs and super users
• Hold product demonstrations for stakeholders and training sessions for trainers
• Lead onboarding process to ensure success rate for the tools.
• Evaluate and improve tutorials and other communication for tools
• Collaborate with other teams within PS-BTI to aid in product development
• Produce release notes and comms for new tools and features
• Help drive adoption plans with our Engagement Manager, Stakeholders and Users

Required Skills
• Experience within VFX Production is necessary.
• Have worked with Shotgun and have intermediate understanding of the tool
• Have worked or interacted cross-site in previous roles.
• Understands VFX production operations
• Some understanding of resource management within VFX
• Excellent communication and interpersonal skills
• Ability and eagerness to understand and learn new tools

Qualifications

The Ideal Candidate
• 3+ years' experience working in the VFX industry
• An interest in discussing, presenting and visualization of various tools managed by the PS-BTI team
• Highly committed and able to work independently
• Ability to work in a flexible and changing environment
• Strong attention to user feedback and converting them in user requirements
• Comfortable in collaborating and interacting with various Production stakeholders

Jobcode: Reference SBJ-g3k9wq-3-15-219-217-42 in your application.