Mgr Data Analytics, Customer Experience

Job Description

Mgr Data Analytics, Customer Experience

At Sony Pictures Television Research (SPT Research) we manage, analyze, and socialize a variety of intricately connected high volume data. It is not enough that research and analytics are insightful, but they also have to be impactful. That is why, socializing insights in a way that is accurate yet also engaging and easy to absorb so that it can have impact and is acted upon, is our never-ending challenge. The Customer experience role ensures that the TruthInData (TiD) dashboards, and sites delight TiD users by providing engaging, easy to use, relevant business insights.

Responsibilities:
• This role will work closely with the customer success lead to ensure all TiD product touchpoints provide premium customer experience.
• This role is a key contributor in the TiD product development. Key focus is on consistent visual data design that leads to quick discovery of business insights and a great customer experience.
• Collaborate with the business users, TiD, IT and Research teams to design and implement reports and data visuals.
• Analyze the business use case, data available and data model to develop rapid prototypes and iterate with business users in working sessions to build out analytical solutions tailored to business needs.
• Support business users in data exploration and ad hoc analyses by offering alternate solutions and subject matter expertise on data and design.
• Apply visual standards and best practices to develop and deploy the finished product.
• Design and configure security/access to TiD product and ensure proper enforcement and administration of the security rules.
• Develop tools to facilitate the overall TiD product mgt such as usage tracking, data stewardship, data health reporting and application performance monitoring.
• Identify opportunities to refactor, retire and optimize existing TiD products.
• Leverage the TiD platform to proactively prototype and develop innovative new tools that deliver high business value.

Requirements:
• A bachelor's degree in computer science or similar technical field with emphasis on UX design, analytics or related field.
• Strong skills in Excel, Alteryx, PowerPoint and expert knowledge of Tableau and relational data modeling. Official Tableau certification is preferred.
• 5+ years hands-on experience developing and delivering data analytic products for a media business.
• Desire to conduct hands-on data analysis, create functional prototypes, and validate solutions.
• This role requires interaction with production and business development executives. Ability to quickly grasp their requirements, pain points and convert them into specs for the development team is a key requirement.
• Curiosity in gaining a thorough understanding of the entire TV show development and production business process, including finance and accounting is important.
• Comfortable with juggling multiple projects and changing priorities.
• Ability to break complex projects down, organize and prioritize the tasks required to deliver projects efficiently.
*As part of our commitment to health and safety, all US non-union applicants and employees must submit proof of vaccination against COVID-19 or request and obtain approval of a reasonable accommodation based on disability or a sincerely held religious belief, practice or observance. To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics

* Sony Pictures - CA - Culver City Area & Studios

Jobcode: Reference SBJ-g3yy69-3-145-94-251-42 in your application.