Manager, Technical Operations

Job Description

Manager, Technical Operations

The Technical Operations Manager will be responsible for leading Content operations as well as Live Service Operations.

Within the content operations workflows, the goal is to define, develop and improve content operations processes on New Media's multi-media entertainment platform. The ideal candidate has experience managing workflows within digital content operations, can think strategically, and is comfortable working with a variety of 1st and 3rd party platforms/systems. Streaming video, studio operations, and media supply chain experience is strongly preferred. In this highly cross-functional role, you will manage processes for the Content Operations, Content Strategy, Media Supply Chain, Product Experience, and other teams throughout Sony Pictures Entertainment. The ideal candidate will be dynamic and goal oriented while operating in a high-volume operational environment, and able to quickly adapt to change while maintaining a positive attitude.

The New Media group develops and manages multiple services in the market. The Technical Operations Manager oversees the live services to ensure they are operating properly, content is appearing appropriately, and each stage in the service life cycle is handled. This includes creating and maintaining calendar of marketing activity for the service, content release dates, or expected spikes in usage then working with technical teams to make sure all components are in place to respond to traffic spikes.

Core Responsibilities:
• Lead Content Operations – Managing the content workflow starting from Master acquisition to asset validation, transcoding, ingestion, and live service validation. Responsible for the content journey from order to appearance in the live service, this role will track content status, coordinate with Quality Assurance, troubleshoot missing or broken assets, and monitor live services for any content issues.
• Lead Live Service Operations – The new media group develops and manages multiple services in the market. The Technical Operations Manager oversees the live services to ensure they are operating properly, content is appearing appropriately, and each stage in the service life cycle is handled. This includes running daily reports for content consumption, tracking user behavior through analytics, and creating presentations and reports to share with the executive team.
• Develop and refine operational processes and workflows in partnership with Content Operations, Technology, Media Supply Chain, Product Development, QA, and other teams throughout SPE. This role will work with the post house to evaluate process and work to gain efficiency in tracking of deliveries, alignment of assets, transcoding, mastering, and delivery.
• Manage internal and external resources to move content through each stage of processing and validation. Masters may come from many different sources and partners; this role will work directly with partners to create a delivery process into the post house. The role will also heavily coordinate with the SPE operations team.
• Document process and identify process bottlenecks. Tracking will be created and maintain in Jira and Confluence. Process diagrams will be created in Visio or similar programs.
• Report on service performance and content availability daily. Build out service and content reporting ability. This role should maintain tracking at an asset level for content deliveries, at a title level for progress tracking, and at a service level to present performance metrics to the executive team.

Job Requirements:
• 3+ years of experience in digital content operations or related experience.
• 2+ years of experience managing diverse, highly efficient, detail-oriented teams
• Prior experience with digital content technology ecosystems required
• Experience in the operationalization of complex workflows and systems and process improvement
• Hands-on experience managing business-critical operational processes and driving process improvement initiatives
• Comfort collaborating with business and technology stakeholders to enhance and supplement legacy tools and processes to support innovation
• Ability to adapt rapidly in a fast-moving environment with shifting priorities, reacting quickly, and dynamically
• Ability to effectively influence and communicate cross-functionally at all levels.
• Genuine interest in streaming video, digital content operations, and innovation within the industry
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics

* Sony Pictures - CA - Culver City Area & Studios

Jobcode: Reference SBJ-r1ox6e-18-221-53-209-42 in your application.