Manager, Global Digital Client Services - Distribution

Job Description

Manager, Global Digital Client Services – Distribution

The TVOD (Transactional Video On Demand) Client Services team enables the growth of Sony Pictures digital content distribution through leadership and enhancement of the Digital Supply Chain, ensuring on-time and high-quality content deliveries, as well as the accurate execution of strategic initiatives via flexible and scalable processes.

The Manager, Client Services leads storefront and territory execution utilizing aspects of technology, sales, operations, programming, and strategic planning on a daily basis. Reporting to the Director of International, this role covers various parts of APAC (Asian Pacific) while potentially taking on more territories over time. The Manager will be directly responsible for the day to day and strategic execution of assigned territories and its storefronts, and work with key stakeholders to ensure that all initiatives, including regular, daily/weekly launch of Features & TV on storefront, occur according to plan. This role requires direct communication and relationship management with the respective Territory Digital Account Managers (TDAM) and Digital Retailers (such as Amazon, iTunes, Google Play, local retailers). Additionally, this role leads large scale projects and initiatives to meet business goals across approximately 5+ territories & 40+ customers across international regions, supporting the Digital Transactional Acceleration goal to grow international Digital revenue from FY22 and beyond. To do so, this role leverages a deep understanding of technical execution of digital workflows and the overall digital landscape to facilitate and work cross functionally with commercial and operations teams across applicable regions, external and internal.

The Manager will focus on the execution of core business responsibilities and strategies, continually drive for results, and exhibit strong interpersonal skills to maintain strong relationships with Retailers and TDAMs.

Responsibilities

Client Avails & Storefront Management – APAC and other international territories as assigned
- Storefront Territory Execution
- Lead execution and delivery of avails, video, audio, subtitle, artwork and metadata assets in adherence to SPHE and customer specifications by leading cross functionally, exercising

project management skills and delegating appropriately to achieve on-time, accurate release of SPHE content
- As a Subject Matter Expert of Sony's systems & workflows, lead systems/tool enhancements to meet business/territory and storefront execution needs, with Sony's IT and rest of

Client Services team
- Project manage new customer onboarding and launches liaising with partners, internal servicing and Account teams to understand and document requirements and timelines
- Manage and drive communication of digital internal release schedule and pricing to partners via reporting and business-to-business integrations
- Territory Management:
- Leverage robust, evolving expertise of territory best practices and Digital Retailer specifications to influence and guide business/territories on release strategy and pro-actively address

regional release schedule challenges and nuances
- Project Lead for TDAM as part of Commercial Team and virtual Territory team executing strategic directives and fiscal targets for each territory/region
- Anticipate needs and partner with key Account Management leads as Intl Digital strategy evolves quickly
- Proactively define, communicate key process and system requirements to Account Management to ensure execution success; manage expectations accordingly
- Participate in custom VOD release planning with SPT as needed
- Drive and enhance workflows based on key learnings on new windows/early windows and other experimental release patterns
-
Oversight of process and execution of territory work
- Development of best practices for delegation to be used by others

Cross-functional Team Execution:
- Work with and direct internal/external teams to execute marketing, merchandising and promotional efforts aimed at driving transactions on key digital launches, drafting opportuni

ties, seasonal/holiday-based campaigns, bundling/voucher initiatives, etc.
- Analyze anticipated throughput and implement strategies to account for seasonal fluctuations in releasing patterns and Retailer operations
- Customer Communication and Management:
- Manage strong relationships with Retailers, demonstrating a bias to action and pro-active communication to foster a robust and collaborative partnership.
- Facilitate directly with Retailers to address day-to-day issues, execute promotions and non-standard initiatives, long-term forecasting, expansions, and new launch plans.
- Cultivate a deep understanding of each Retailer's culture, capabilities, and storefront experience to maximize revenue-generating initiatives and optimize product placement.
- Guide localization decisions based on regional expertise

Process & Systems improvement (APAC, various Global programs & best practices)
- With Director, represent TVOD team across Systems & Workflow and IT initiatives, driving roadmap of our team's short-midterm goals re: best practices and automated workflows

between Sony and its business partners/retailers
- Partner with IT, Systems & Workflow teams and process stakeholders to continually enhance systems and processes (PRISM, Project Diamond, HUB, etc.)
- As part of the core team, embrace adoption of Digital Standards and Best Practices as they mature/evolve (ex, EIDR, EMA Avails, IMF, Common Media Manifest, ALID)
- Understand and act as an advocate core business data automation and Roadmap

Special Projects & Stretch Assignments
- Take on as assigned or as desired special projects as the LOB requires
- Evolve specialized skills such as expertise in technical specifications related to Digital workflows, reporting, knowledge and documentation of territory specific requirements, etc.
- As business needs evolve, continue to drive process improvement projects and documentation working cross functionally

Preferred Qualifications and/or Experience
• 3-5 years' experience at another studio or content provider, retailer, or other digital media company. Business affairs or production management work also relevant.
• Experience with Microsoft Office Programs and 365 suite, Visio
• Excellent communication skills, both written and verbal
• Shows capability to communicate clearly and concisely with many levels of management
• Presentation development and delivery
• Shows capability of thinking strategically at a high-level, and applying that thinking into ground-level tactics
• Interested in learning data, metrics, and critical-path management
• Proficient with MS Offices tools such as Visio, Excel & PowerPoint to convey to various levels of management
• Able to work with and coordinate across multiple teams and stakeholders
• Capacity for developing strong client and colleague relationships
• Capacity for process improvement and innovation
• Able to handle multiple tasks and prioritize effectively
• Self-motivated and dedicated to performing above expectations
• Leverage appropriate tools to document and manage strategic projects

USA - Culver City - Akio Morita Building

Jobcode: Reference SBJ-dyxve3-18-219-112-111-42 in your application.