Job Description
Coordinator, Digital Client Services Lead
The Digital Client Services Lead Coordinator is 100% dedicated to manage and support all operational needs for Platform at the direction of Client Services. More specifically, it will support various end to end supply chain needs for both Content In and Content Out. Content Out needs will be prioritized by the business accordingly.
Responsibilities will focus on top priority ''One Sony'' globalization initiatives, e.g. Bravia CORE Year 2, PSN Video Pass SVOD service, Sony Mobile, etc. throughout 2022 and onward. Operational needs include, but not limited to, tracking/supporting backfill of significant volume of data and assets, systems management and enhancements, heavy data analysis and workflow establishment/management. This role will support Client Services' project launch milestones and deliverables to meet these operational needs as assigned. This person will collaborate closely with all Client Services team members and take direction from Manager, Client Services dedicated to Platform.
Responsibilities
Material Fulfillment Systems: Runner, DBB, Smart Engine, HUB
• Task/Sales Order Mgmt. in the HUB for EST, EVOD and SVOD across all asset types – video, audio/sub components, artwork and metadata
• Accountable for working with relevant teams on research of all material types– for fulfillment, rejections etc. Pertains to all asset types required for delivery/storefront: Core media, components including subs/dubs, artwork, metadata, etc.
• Day to day PO Management in Smart Engine to ensure smooth cost tracking
• Serve as first POC content-related inquiries and/or rejections
• Track against committed deadlines in preparation for project launches/high volume, high profile initiatives
• Identify/troubleshoot resolve issues as they arise impacting delivery timelines and volumes
• Client Profile Management: Manage client profiles/attributes in PRISM/HUB to ensure accurate reflection of contractual, territory and operational needs; critical to successful automation and delivery of data and content
• Cultivate robust knowledge of territory practices, terminology, and specifications across the global
EST, VOD & SVOD Avails Management: PRISM/HUB, Business Objects, etc. Where assigned by management, includes but not limited to:
• Release Management: Execute on Sony Feature and TV releases in applicable territories according to business plans for EST, EVOD and/or SVOD. Daily tasks include managing Digital windows, EST/EVOD/SVOD avails, sales orders, and delivery tasks to ensure on-time execution, as assigned
• Avails Management –Regular tasks include heavy data analysis of title lists/territory/avails data, troubleshooting avails data discrepancies and working with IT for fixes, ensuring data accuracy Digital storefronts
• Order Management – Where needed, support avails/order management schedules across relevant deals, includes day to day troubleshooting, ensuring data accuracy from order management perspective
• Reporting: Work in Business Objects to own and execute on all Avails
• Anticipate and pro-actively address regional release schedule challenges and nuances, including VOD timing and availability across SPT and SPHE
Special Projects & Stretch Assignments:
• Take on as assigned or as desired special projects related to Client Services role in support of evolving business needs across any aspect of the TVOD Digital Supply Chain – artwork, metadata, global partner specs, IT projects/enhancements for our workflows, etc.
• Add specialized skills such as expertise in MovieLabs specifications such as EMA Avails, Media Manifest (MEC, MMC), EIDR/ALIDS, reporting, knowledge and documentation of Digital supply chain management
Qualifications
• 1-3 years of relevant experience at another studio or content provider, retailer, or other digital media company. Business affairs or production management experience is also relevant.
• Bachelors degree
• Microsoft Office Programs and 365 suite, Visio, ability to learn systems such as SPHE's PRISM, expertise in XML and automation tools a plus
• Excellent communication skills, both written and verbal.
• Shows capability to communicate clearly and concisely with many levels of management.
• Presentation development and delivery.
• Subject matter expertise on Digital Deliverables includes Video encoding specs, common errors, subtitles, video packaging, XML, Dub conformance, delivery mechanism (Aspera), and supply chain standards (Ex. MovieLabs MDDF, IMF, etc.
• Shows capability of thinking strategically at a high-level, and applying that thinking into ground-level tactics.
• Interested in learning data, metrics, and critical-path management
* Sony Pictures - CA - Culver City Area & Studios
Jobcode: Reference SBJ-r1013v-54-234-124-70-42 in your application.