Business Analyst, Global Technology

Job Description

The Business Analyst role will focus around the label copy creation process. You will liaise with a wide spectrum of the user community including repertoire creative centers, digital supply chain, back office administrative staff and IS&T Project Management that create and are affected by the data in this systems. The role is to help support our current operating landscape as well as gathering requirements in a broad context for development purposes and channeling to the appropriate IT team. Support functions also entail follow through on new features, training, data conversions, migrations, implementations and rollouts.

What you'll do:
• Prepare functional requirements by consulting with different business units and other IS&T staff members.
• Provide general support (GRPS Helpdesk) to the label users and act as a liaison point for issues raised by the business primarily focused on North and Latin America.
• Provide alternative options where appropriate including non-technical solutions and advise on existing system processes where required
• Coordinate GRPS training activities
• Test new functional requirements when implemented in test environments and facilitate user acceptance testing when necessary
• Facilitate resolution of day-to-day GRPS related IT issues in North and Latin America
• Foster and promote a positive working relationship within their assigned functional area and within the IT group. Fosters and promotes a positive working relationship between assigned functional area and IT.
• Act as liaison between the technical development teams and the business to track issues, bugs and new function requests.
• Other Special Projects as necessitated by business demands

Who you are:
• Minimum of (2) years of professional experience in meta data environments
• 2-3 years of experience in Global Release Planning System
• Bachelor's degree, preferably in a business or technical course of study
• Strong knowledge of Microsoft Project, PowerPoint, Word and Excel
• Ability to effectively present information, interact with, and respond to questions from different levels within the organizations
• Superior listening skills, with the ability to summarize verbal communication and discussions into relevant written materials and documentation
• Ability to work effectively as a member of multiple teams
• Must be able to work with minimal supervision
• Ability to travel
• Prior experience in music/media industries and consulting preferred
• Strong analytical skills
• Ability to handle simultaneous projects, prioritize tasks and meet deadlines
• Ability to work well in a collaborative, team oriented environment
• Excellent organizational skills and attention to detail
• Ability to manage projects and delegate/coordinate assignments
• What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
• We invest in your professional growth & development
• Time off for a winter recess (Christmas Day through New Year's Day)

Jobcode: Reference SBJ-gm53qm-3-141-100-120-42 in your application.