Partner Communications Manager, Global Third Party Relations

Job Description

Partner Communications Manager (Global Third-Party Relations)

San Mateo, CA

Reporting into the Head of Global Account Management, you will develop and be responsible for the communications strategy and program for third party partners. Your primary responsibility will be ensuring that partners have a holistic communications channel for everything happening at SIE and managing any potential gaps. You will develop the Partner Voice program to ensure that platform level communications with our partners is outstanding.

You will provide cross-functional leadership and expertise on communication management for our partners. Allowing for global nuances and global language (English, Japanese) you will provide the frameworks and governance from SIE to communicate holistically with our external partners on a SIE or platform level, ensuring a great experience for partners. Internal communications are just as vital – you will work to ensure all teams have the latest news and updates, and that all are operating with the same level of detail of partner communications. You will be accountable for ensuring all partners are well informed of news, updates, and other happenings at SIE that are pertinent to their businesses, across all partner-facing teams.

Responsibilities:
• Develop the third-party communications program with both internal and external components to ensure SIE has best in class communication with its partners
• Work across teams and departments to understand partner engagement requirements and impacts to communications
• Offer solutions to teams on how to ensure proper communications with partners
• Represent TPR and Global Account Management to the broader organization on communication standards, SLAs and standard methodologies
• Ensure that partners have a world-class experience with the platform, and solve any gaps in communications
• Build frameworks and tools for internal teams to share information, standard methodologies, and platform updates
• Develop governance to the cadence and rhythm of updates to partners
• Work cross-functionally to develop and be the primary GAM partner for the communication tools and CRM

Qualifications:
• Extensive history working in relationship and partnership management
• Previous experience managing a communications pipeline for a large enterprise, including owning the tools, process, and procedures for partner communications
• Passionate about providing high levels of customer service to partner organizations
• Experience working with a mixture of small-large organizations with highly matrixed teams
• Ability to engage and influence the organization through cross-functional and matrixed relationships
• Global Language Skills
• Communication, presentation, and relationship management skills at all levels
• Negotiation and facilitation skills
• Extensive games development and publishing experience, or comparable media / entertainment / technology industries
• Strategic problem solver
• Globally minded

Jobcode: Reference SBJ-rnm3v5-13-59-9-236-42 in your application.