IT Support Administrator

Job Description

IT Support Administrator (Contract)

IT Support Administrator (Contract*)

San Francisco, CA
*Please note, this is a temporary position through our staffing partner, DZX. The length of contract is 1 year with the possibility of an extension. In addition, this role requires working onsite to help manage IT walk-up services.

SIE is looking for a passionate IT Support Administrator, responsible for the consistent delivery of outstanding IT support at the PlayStation offices in San Francisco. In this role, you will work through customer concerns and ad-hoc IT projects with a focus on raising the bar on quality of service. This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. Specialization within Development & Engineering Support will be the focus of this role. If this sounds like you, then please apply!

Responsibilities:
• Department Liaison specializes in Developer and Engineering support for specific department at SIE
• Provide technical support on incoming hardware/software issues and service requests
• Ensure timely follow up and status updates until issue is resolved
• Address high priority issues quickly and thoroughly
• Provide direct support for Windows, Linux, and MacOS endpoints; ensuring they are up-to-date and complaint with corporate IT standards
• Maintain up-to-date patching and execute security end-point remediations
• Assists in providing root cause analysis and resolutions to trending end user issues
• Create and maintain internal KB documentations with an attention to detail
• Ensure proper update to inventory and asset management system
• On-call assignments required to expertly support our global 24/7 business operations
• Perform related duties as assigned or requested

Qualifications:
• At least 3 years of on-site desktop support and customer service support experience
• Strong experience with Windows 10 and macOS, especially in an enterprise environment
• Experience with supporting mobile devices (iPhones, Android Smartphones and tablets) under MDM solution
• Experience supporting cloud-based IT environment (O365, GSuite, Box, SAP, Okta …etc.)
• Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus …etc.)
• Experience supporting/troubleshooting in a SCCM and JAMF environment
• Experience with enterprise ticketing systems (Service Now, Remedy, JIRA…etc.)
• Strong understanding of Active Directory user and Exchange mailbox administration
• Hardware troubleshooting experience with Laptops, Desktop, and Network Printers
• Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary
• Strong sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment
• Ability to analyze test results or error logs
• Ability to comprehend the consequences of situations and take appropriate actions or escalate for timely resolution
• Ability to work varying hours, including evenings, weekends, and holidays as required
• Ability to move or lift heavy objects weighing up to 50 lbs

#LI-SF1

Jobcode: Reference SBJ-rbpyz6-3-133-144-197-42 in your application.