Cloud Administrator

Job Description

Cloud Administrator

San Diego, CA

Sony Interactive Entertainment is searching for a highly competent candidate who has exceptional skills in supporting various B2E corporate IT services. The right candidate will: provide first class support through various means such as tickets, Slack channels, emails, and in-person walk-ups; complete various projects to operate and improve existing services and bring up new services; and possess excellent communication and organizational skills.

Responsibilities:
• Handle unscheduled tasks so that the team's Engineers can focus on their scheduled tasks:
• Respond to support requests from various sources (email, Slack channels, walk-ups) in a timely manner
• Take or reassign tickets in a timely manner
• Close tickets quickly and accurately
• Remediate security issues whenever Security alerts are received
• Troubleshoot various issues (can't login, slow or nonresponsive server, etc), which may involve opening tickets with vendors
• Handle smaller scheduled engineering tasks so that the team's Engineers can focus on larger Engineering projects:
• Take ownership of smaller IT systems
• Assist in engineering complex IT systems in a mixed on-prem/AWS environment
• Work with teammates to execute engineering experiments to search for workable solutions
• Perform upgrades and patching during maintenance windows
• Help analyze cost/performance of IT systems and do cost/performance optimizations
• Create and maintain documentation of environment, configuration, and workflow
• Help manage server resources (add memory, grant access, change permissions, make DNS changes, etc)
• Write scripts to maximize automation of IT processes and environment builds
• Central management of systems using Configuration Management tools such as Ansible or AWS Systems Manager (SSM)
• Complete assigned stories in a timely manner
• Provide accurate timelines for specific tasks assigned
• Participate in SAFe/Agile-based project work
• Maintains current knowledge of relevant technology by attending industry conferences
• Participate in on call rotation and respond to emergencies 24/7/365
• Travel as needed for projects or support (5-10%)

Qualifications:
• B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred
• Technical certifications preferred (AWS, Linux, Windows, etc)
• 2+ years' experience in DevOps
• 1+ years' experience working with AWS required
• Experience supporting software engineering applications such as GitHub Enterprise, Docker, Jenkins, JIRA, and Confluence
• Scripting experience (Python, bash, etc)
• Linux and Windows administration and systems engineering
• Must possess a strong ability to document standards and procedures
• Must be able to produce drawings of environments using tools such as OmniGraffle
• Ability to work independently and manage workload with minimal supervision
• Ability to quickly learn new technologies

Desired Qualifications:
• Experience with ticket systems such as ServiceNow
• Experience using tools such as Terraform or CloudFormation to fully automate rapid deployments of entire environments
• Experience with Ansible, SSM, or other centralized Configuration Management systems
• SQL/DBA experience (MySQL, SQL Server, PostgreSQL, etc)
• Scrum / agile experience
• Basic experience with source code version control systems such as git
• In-depth knowledge of Active Directory (AD), LAN/WAN topology, IT processes and procedures, and security
• Experience with monitoring tools such as Sensu, CloudWatch, or ThousandEyes
• Experience migrating services from on-prem to AWS
• Windows PowerShell scripting
• VMware vCenter management
• NetApp management
• Understanding of protocols/technologies like HTTP, SSL, LDAP, SQL, HTML

PRIVACY NOTICE TO SIE LLC'S JOB APPLICANTS

This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information
• • Direct identifiers such as your first and last name.
• Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
• Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:
• Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
• Professional or job position-related information, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
• Non-public education information, including information about your education records, such as grades and transcripts.

Jobcode: Reference SBJ-gk2xj8-18-216-239-46-42 in your application.