Full Time Job
Product Manager - Live Ops
Sledgehammer Games
- Paid
- Full Time
- Mid (2-5 years) Experience
Job Description
Product Manager - Live Ops (Growth & Data) - Sledgehammer GamesYour Platform
Located in the San Francisco Bay Area, Melbourne, Australia, Toronto, Canada and Guildford, UK – Sledgehammer Games is the videogame development team behind Call of Duty®: Modern Warfare 3, Call of Duty®: Advanced Warfare, Call of Duty®: WWII, and Call of Duty®: Vanguard. Since our founding in 2009, our greatest passion has been making AAA games. The strength of our team makes us not only excellent at what we do, but also how we do it. We firmly believe in supporting our hardworking employees to be the best they can be. Here at Sledgehammer Games, everyone is a game maker.
We are constantly evolving and innovating – which are some of the most rewarding aspects of game development. With our outstanding audio, design, engineering, and art teams, we've been able to achieve some of the highest-quality game execution of any studio in the industry. We love making games and we work hard to make sure that each new game we make is even better than the last. Creativity is key, and we're looking for dedicated game developers for our exciting upcoming projects.
Sledgehammer Games is wholly owned by Activision. To learn more about our studio, please visit us at www.sledgehammergames.com or search for Sledgehammer Games on your favorite social media platform. Want to hear what it's like at the studio directly from current employees? Check out our #LifeatSHG developer profiles: https://youtu.be/12DUBszg-w4
Your Mission
The Product Manager, Live Ops (Growth & Data) is focused on post-launch product development + live ops optimizations and will help deliver engaging player experiences all year long. The ideal candidate will have a core belief of the role data plays in having a deep understanding of user experience and behaviors, and can use that as a strong focal point in ideating key product level initiatives that can lead to the growth of our live operations business. They will play an integral role in driving the day-to-day performance and optimizations of the title, and will be required to work cross functionally as needed to concept & drive key growth initiatives. They need to be a self-starter, comfortable working in a dynamic environment while taking on multiple projects and adapting to the changing needs of our games, players, and business opportunities as they arise.
Responsibilities:
• Manage Day-To-Day Live Services – develop compelling in-game engagement programs, events and promotions based on a deep understanding of game metrics & performance to deliver KPIs.
• Strategic Planning – track KPIs and define/conduct hypothesis-driven analyses that inform our product roadmap and promotional activities; manage A/B testing in partnership with partner teams; support senior management with analyses that help guide regular strategic planning efforts and decision making.
• Day-to-Day Studio Partner – build strong partnerships with the development teams as the go-to growth & data team contact for daily relevant needs. The right candidate will have the potential to work closely on all live service deliverables across multiple teams & studios.
• Market Intelligence & Post Mortems – lead industry intelligence efforts and ensure best practices in driving engagement.
• Performance Management – support senior management by tracking and reporting key performance indicators that drive product life cycle performance.
• World Class Data Management – develop & maintain, in partnership with studio analyst, world class standards for data management and be the studio advocate for data based strategic decision making for live operations.
• Player Advocate – embody the ''player'' view internally, driving a fan first viewpoint in post-launch product and engagement planning.
Player Profile:
• 4+ years of analyst or game live-ops experience, preferably from companies in gaming (console, PC, or mobile); interactive entertainment; technology; or consumer products.
• 2+ years of games industry product management experience. (console or mobile)
• Bachelor's degree in Mathematics, Business, Economics, or similar; MBA preferred (or equivalent work experience)
• Strong quantitative analysis skills and a history of supporting data informed decisions
• Experience defining in-game engagement programs, providing creative input and executing player communications that drive performance
• Successful track record working closely with development teams/studios to deliver top quality products and experiences to players, knowledge of live services feature design and how it impacts product strategy and player engagement preferred
• Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams
• Strong passion for gaming and the industry
• Excellent time management skills with the ability to multi-task with demonstrated performance of managing multiple products/projects at once
Jobcode: Reference SBJ-rjn1jw-54-164-53-163-42 in your application.
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Sledgehammer Games
Activision Blizzard, Inc. is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment.