Full Time Job
Order Processing Claims Specialist
Simon & Schuster
- Paid
- Full Time
Job Description
Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards.It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com.
The Order Processing Rep is responsible for reviewing, coding & making decisions related to various Customer & Intercompany purchase order processing. Determine shipping method, obtain release approvals, and troubleshoot stock disposition with Supply Chain & the warehouse.
DUTIES:
• Responsible for accuracy and speed in the processing of all manual customer and intercompany purchase orders received in 8 different email boxes daily in a production environment
• Responsible for ensuring all time critical processing is completed according to customer arrival dates and communicating immediately if the request cannot be met
• Responsible for communicating issues to Management to assist in problem resolution
• Interact frequently with Supply Chain, Publicity, Marketing, Customer Service & Customer Financial Services to ensure customer's requests are met
• Communicating with the warehouse to pull & triage special title printings based on requests received from New York office
• Responsible for reviewing the laydown and embargo title listing to ensure titles are not released early without Publisher approval
REQUIREMENTS:
• High School graduate, College preferred
• Excellent communication skills: verbal and written
• Excellent PC Skills: Uops, CSI, Stock Allocation & Inventory Management systems
• Ability to analyze day to day processes and make suggestions for improvements where needed
• Strong interpersonal skills needed in dealing with employees in Riverside and New York, management and Distribution Clients
• Must be able to exercise good independent judgment
• Well organized, with excellent time management skills
• Attention to detail and accuracy
• Must be able to interpret objectives and coordinate day to day tasks
• Good at facilitating problem solving with customers and colleagues
• Ability to work under pressure to meet deadlines
ViacomCBS is an equal opportunity employer (EOE) including disability/vet.
Jobcode: Reference SBJ-r7n1zq-52-54-103-76-42 in your application.