Full Time Job

IT Help Desk Coordinator

Scanline VFX

Vancouver, BC 06-03-2021
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

KEY RESPONSIBILITIES
• Prioritizes, assigns, and ensure follow-up on IT requests/tickets submitted via the issue tracking system
• Assists with the design, implementation, and enforcement of policies and procedures
• Assists Head of Engineering with strategic planning
• Generates department performance and progress reports for IT and Executive Management
• Project Management (establishes milestones/timelines, gathers project updates and reports on progress)
• Monitors, tracks and provides feedback on team performance
• Monitors inventory levels and order hardware/software as needed
• Establishes and maintains relationships with service providers and vendors
• Creates purchase orders, tracks purchases, and reconciles credit card statements
• Schedules/assists with weekly IT meetings
• Schedules weekday, weekend and on-call shifts

QUALIFICATIONS & EXPERIENCE
• Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
• One (1) to two (2) years of experience working in an information technology/help desk environment
• Understanding of basic computer components
• Familiarity with Window's and Linux operating systems
• Familiarity with VFX workflow and software (preferred)
• Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
• Experience working with ticketing systems (preferred)
• Able to work independently with minimal supervision; strong troubleshooting and problem-solving ability

BENEFITS

We offer extended medical, disability and dental insurance.

Jobcode: Reference SBJ-r716nq-35-170-64-36-42 in your application.