Full Time Job

IT Help Desk Coordinator

Scanline VFX

London, United Kingdom 09-21-2021
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

KEY RESPONSIBILITIES
• Oversees all incoming support requests through multiple channels: email, JIRA tickets, phone, chat
• Follows up on all requests to ensure a timely resolution
• Escalates requests and manages cross-department requests (e.g. coordinating meetings/calls with stakeholders)
• Designs and implements reports for helpdesk performance
• Monitors team workload and reallocates tasks
• Monitors inventory levels and orders hardware/software as needed
• Creates purchase orders, tracks purchases, and reconciles credit card statements

QUALIFICATIONS & EXPERIENCE
• Familiarity with VFX workflow and software (preferred)
• Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
• Experience working with ticketing systems (preferred)
• Able to work independently with minimal supervision; strong troubleshooting and problem-solving ability
• Excellent written & verbal communication skills
• Strong attention to detail, well organized
• Self-motivated and proactive
• Able to work with minimal supervision

Jobcode: Reference SBJ-rzn227-3-234-211-61-42 in your application.