Senior Account Executive, Ticketing

Job Description

Responsibilities
Overview:

We are looking for a Senior Account Executive to support our Brand Experience team by overseeing a major Financial Services Client's ticket asset management.

This is an opportunity to get involved with a growing account team that manages sponsorship consulting, partnerships, events, hospitality and ticket usage for our client. Ideal candidate would possess excellent organizational and communication skills, be dedicated to providing excellent client service and ticket management, and show a desire to grow their skillset in all areas of sports marketing client account management.
***The location of this position is Charlotte, NC. Remote (within driving distance of Charlotte) is possible as well.

Main responsibilities are as follows:
• Manage digital ticketing system to track distribution of Client's 50,000+ annual assets, including discovery and inputting of new assets, ongoing request and approval management, and coordination with partner properties.
• Manage Assistant Account Executive tasked with day-to-day planning and catering tasks
• Support account team located in Charlotte, New York and Los Angeles, by providing Client with superior customer service and organized, accurate tracking and reporting of asset usage
• Oversee digital and physical distribution, via ticket management system and as one-off requests handled manually
• Serve as ticket management main point of contact by managing shared inbox used by Clients for troubleshooting and requests, ensuring all requests are answered in a timely manner within standard business hours
• Update and distribute documents for purposes of training Clients on ticketing system usage, troubleshooting issues, and providing on-site event information
• Manage relationship with ticketing system vendor, including website updates, reporting, Client troubleshooting, ticket importing needs, and ongoing account management
• Consult with AAE on Client hospitality needs with major partners, including placing suite catering orders, coordinating suite hosts, distributing documentation for suite guests, and managing and reconciling payments
• Provide sound feedback and suggestions for enhancing the user experience
• Assist with ongoing program management, including status documents, weekly client update meetings, and leadership presentations as needed
• Manage additional projects as assigned

Requirements
• Detail-oriented, organized and excellent verbal and written communication skills
• Self-motivated, strong work ethic and driven to learn
• Ability to multi-task and work under strict deadlines
• Able to manage projects from conception to implementation
• Flexible schedule: available weekends and late nights throughout the year, as needed
• Team player with the ability to develop cordial, professional relationships with all levels of staff and partners as applicable
• General understanding of Internet operations
• Experience with content management systems preferable
• Excellent communication and organizational skills
• Basic understanding of sports + events and ticketing

Why Us:

R&CPMK is the renowned integrated marketing and communications agency in global entertainment. The agency represents more than 400 of the most prominent and influential players in pop culture and some of the largest brands and Fortune 500 companies. We connect our clients to consumers through the world of entertainment, lifestyle, sports, influence, and popular culture.

We place employee wellbeing as one of our highest priorities, we believe our benefits are an important extension of that philosophy. Unlimited PTO, summer Fridays and our Body, Mind, Soul program are here to support employees on their wellbeing journey. We ensure that we find lots of excuses to come together both virtually and in person through our many company events, hosted by our social committee and employee resource groups.

To support your career development, we have a wealth of internal and external learning opportunities. Tuition reimbursement is also available for those that are interested in continued education.

To help you plan for your future we support you with an employer matched 401k contribution, employee stock purchase plan and family building support including; generous paid family leave, fertility and adoption benefits.

With offices in Los Angeles, New York, and London, R&CPMK is part of the Octagon Sports and Entertainment Network.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Jobcode: Reference SBJ-g32yj9-3-15-226-173-42 in your application.