Account Executive, Ticketing

Job Description

Responsibilities

About Us:

R&CPMK is the preeminent integrated marketing and communications agency in global entertainment. The agency represents more than 400 of the most prominent and influential musicians, actors, producers, directors, content creators and athletes in the world, and creates distinctive integrated marketing campaigns for some of the largest brands and Fortune 500 companies.

We are a creative communications agency with insider access allowing us to influence trends and spark meaningful conversations. We leverage culture to create defining moments and experiences that stand the test of time. Our unique position, and the insight to know what to do with it, allows us to deliver the best of brand marketing with the best of entertainment strategies.

With offices in Los Angeles, New York and London, R&CPMK is part of the Octagon Sports and Entertainment Network.
Overview:

We are looking for an Account Executive, Ticketing to support our Brand Experience team by leading all aspects of a major Client's ticket asset management! This is an opportunity to get involved with a growing team that specializes in sponsorship consulting, events, hospitality, and ticket usage for a major financial industry Client. Main responsibilities are as follows:
• Operate the digital ticketing system to track the distribution of the Client's 50,000+ annual assets, including discovery and inputting of new assets, ongoing request and approval management, and coordination with partner properties
• Support account team located in Charlotte, New York, and Los Angeles, by providing Client with outstanding customer service and organized, accurate tracking and reporting of asset usage
• Coordinate digital and physical distribution, via ticket management system and as one-off requests handled manually
• Serve as ticket management main point of contact by being responsible for the shared inbox used by Clients for troubleshooting and requests, ensuring all requests are answered in a timely manner within standard business hours
• Update and distribute documents for purposes of training Clients on ticketing system usage, troubleshooting issues, and providing on-site event information
• Work with the ticketing system vendor, including website updates, reporting, Client troubleshooting, ticket importing needs, and ongoing account management
• Handle Client hospitality needs with major partners, including placing suite catering orders, coordinating suite hosts, distributing documentation for suite guests, and processing payments and balancing budgets.
• Provide sound feedback and suggestions for improving the user experience
• Assist Account Manager with ongoing program management, including status documents, weekly client update meetings, and leadership presentations as needed

Requirements
• Outstanding interpersonal skills – both written and verbal, along with unfailing attention to detail
• Self-motivated, strong work ethic, and driven to learn
• Outstanding interpersonal and time-management skills including the ability to effectively balance multiple projects simultaneously that are deadline-sensitive; ability to work as part of a team, as well as independently
• Able to handle projects from conception to implementation
• Flexible schedule: available weekends and late nights throughout the year, as needed
• General understanding of Internet operations
• Experience with content management systems preferable
• Excellent communication and organizational skills
• Basic understanding of sports + events and ticketing

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Jobcode: Reference SBJ-gw782p-18-226-187-24-42 in your application.