Job Description
Player Support Producers at Riot bring deep knowledge of player support but also value the opportunity to work in a variety of broader domains. As a Producer,, you'll work with a cross disciplinary team to provide insight to the player journey when seeking support and making recommendations to engineering requirements to automate the experience.
As a PS Producer on the Player Support Platform team you will work directly with the Digital team to propose and manage tests for our self service options; while collaborating with studio teams across the organization to integrate new features into our support platform. As Player Support Platform plays an essential role in scaling our global Player Support Organization - you will make a direct and measurable impact on Riot's ability to protect the total player experience.
Responsibilities:
• Strategize self service player support opportunities and leverage business Intelligence dashboards to analyze and identify gaps in current self service offerings
• Proactively communicate challenges based on raw insights to leadership and participate in identifying solutions to continuously improve our player support
• Gather raw data and use creative skills to visualize and graphically represent data in a way that our teams can simply digest
• Interview and investigate agent workflows to implement repetitive processes in our self service automations
• Manage Google Dialogflow CX flows, create new flows and iterate to ensure that they meet player needs.
Required Qualifications:
• Bachelor's degree in Business Operations, Mathematics, or equivalent experience
• 4+ years of relevant experience
• Experience writing and supporting chatbot flows and supporting players
• For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes solutions that delight our players. We will look at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!)
Desired Qualifications:
• Bachelor's degree in Business Operations, Mathematics, or equivalent experience
• 4+ years of relevant experience
• Experience writing and supporting chatbot flows and supporting players
• For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes solutions that delight our players. We will look at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!)
Our Perks:
Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.
Jobcode: Reference SBJ-d9b1vk-3-236-139-73-42 in your application.