Community Manager

Job Description

Raven Software is an accomplished video game studio that is currently seeking a Community Manager to join our new community team. This is a full-time position at a growing studio with excellent benefits. You'll be working with one of the most successful battle royale games ever made - Call of Duty: Warzone!

Type:

Full-time / Permanent

Core Hours:

Monday - Friday, 9:30 AM to 5:30 PM CST

Primary Objective:
Overseeing the community sentiment tracking and reporting process all while promoting Raven Software, and associated work/titles, to the world and representing studio culture and philosophies within the company.

Job Description:

The Community Manager is primarily responsible for supporting the community engagement plans created by the Communications & Community Manager including engaging players in conversations on forums and social channels and supporting the creation of community-facing content. This role will also have a considerable focus on the sentiment tracking, analysis, and reporting process internally to deliver accurate, digestible, and actionable reports to developers.

The Community Manager should have a thorough understanding of contemporary video game genres and platforms, including fluency with games-as-a-service practices and production/business models. The Community Manager is a creative and passionate gamer, comfortable with online communities and social media, with excellent communication skills, and with the ability to thrive in a highly dynamic environment.

Responsibilities:
• Collaborate on defining and helping to execute the community engagement strategy driven by the Communications & Community Manager
• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Create compelling product communications such as blogs, patch notes, social copy
• Manage content calendars/milestones, delivering content to cross-functional teams, and communicating with teams across Activision/franchise studios
• Establishing feedback loops with players and dev teams, providing regular/meaningful reporting on community sentiment, concerns, and suggestions
• Analyze and report on content and program performance data to drive continuous improvement and optimization
• Overall ability to adapt to a spectrum of different projects assigned to you by the Communications & Community Manager

Qualifications:
• 3+ years of experience in a community-oriented role or similar, preferably in the video game industry
• Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences
• Strong understanding of social media services, mechanics, and trends, especially Twitter, Instagram, Reddit, TikTok, and more
• Strong organizational skills and an independent, self-motivated work style
• Proficiency with MS Office (Word, Excel, and PowerPoint)

Pluses:
• Advanced degrees in communication, marketing, or related field
• Video publishing, graphic design, and/or content creation experience
• Project management training and experience
• Experience working with influencers
• Proficiency with Sprinklr, Confluence, and/or JIRA
• Existing strong personal network within Raven's communities
• A fan of the Call of Duty franchise

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Jobcode: Reference SBJ-gmemj2-3-135-195-249-42 in your application.