Coordinator, Technical Operations

Job Description

Overview and Responsibilities

Pluto TV is seeking a Technical Coordinator to join our Content Operations Team. This position will play a significant role in the development and maintenance for Pluto's content workflows across all various distribution platforms implementing and ensuring quality standards for our global teams.

This role will work in support of the Manager, Content Operations in resolving near-term production issues and in advancing and improving our technical workflows for long-term efficiency. A sound technical acumen and an ability to interface with Product and Engineering teams to identify and resolve issues arecritical attributes that will drive success.

Responsibilities Include:
• Act as the primary point of contact for all library maintenance request
• Help define and implement evolving distribution requirements and associated best practices
• Assist in developing workflows to streamline our production operations
• Oversee a technical issue queue and ensure that all tickets are properly evaluated, prioritized and resolved in a timely manner
• Develop strong working relationships between Pluto TV distribution and Content Feed teams in order to resolve production related issues and to advance new technical feature requests
• Audit and maintain quality control over all library content
• Planning and coordination for various content related projects
• Interface with content partners and labs within technical onboarding efforts
• Escalation point for all internal Content Ops QC needs
• Generate and deliver usage reports to key technical services vendors
• Provide regular reporting to management as it pertains to operational KPI's

Basic Qualifications
• 2-3 years of experience in the Media and Entertainment industry, working in contentmanagement systems, QC and content distribution workflows
• Strong project management skills and capacity to manage multiple concurrent projects
• Knowledge of common digital media formats, standards and codecs – Video, Audio, Captions,Images & Metadata (e.g. M3U8, MP4, .422, etc.)

Additional Qualifications
• Comfortable working in Atlassian products (Confluence and Jira)
• Understanding of Amazon Web Services and Glacier Storage
• Knowledge of JSON and XML files
• Experience working with cross-functional teams
• Intermediate knowledge of Excel and Google Sheets
• Excellent communication skills and an ability to lead projects independently

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Jobcode: Reference SBJ-d884xk-3-138-101-95-42 in your application.