Technical Project Manager

Job Description

Why PlayStation?

Technical Project Manager

San Diego, CA

Are you someone who can excel when presented with sophisticated challenges? At PlayStation, Technical Project Managers support and are responsible for the successful ongoing execution and delivery of large-scale programs while partnering with operations, engineering, development, security, and business teams. As a Technical Project Manager at PlayStation, you will help guide initiatives from inception through deployment on a worldwide scale within our PlayStation platform. The right candidate will possess a strong program management acuity, technical skills, and will have experience in supporting enterprise-level programs.

You thrive and succeed in a collaborative space with a diverse set of globally distributed partners and team members, and not be hindered by ambiguity or opposing priorities. We strive to provide clear communications and interpersonal agility. Culture is a key part of success here, and we like to have fun while we work, and you should too!

Getting Results:

This role resides within the Global Service Operations - Platform Governance team. Our mission is to keep our players happy and build consistency, increase governance, and drive optimization across platform operations. This role will primarily be responsible with developing and driving a triage function to complement our network operations team. As a TPM, responsibilities for this will include:
• Develop, socialize, and deliver against project plans including timelines, goals, achievements, dependencies, risks, and monitoring/reporting/escalation mechanisms for the triage team.
• Provide horizontal visibility of triage requests and trends to identify resourcing needs, increased process awareness, automation potential, and end to end optimization opportunities.
• Manage level two support for triage tasks, following up as needed and driving longer term issues and inquiries to completion.
• Provide detailed and timely communication on developing issues or roadblocks to relevant partners with clarity.
• Work effectively both independently and in a team-based environment, knowing when to call out issues and prioritize resolution.

To Be Successful in this Role, You Should Have:
• BA/BS Degree or equivalent required
• 3+ years of experience in program management or technical leadership, with deep knowledge of large-scale enterprise program/project/process delivery.
• Proven track record working with information security, cloud infrastructure, and service operations functions.
• Recognize and communicate blocking issue situations. Excel in conflict resolution and people management.
• Knowledge of web application firewall management and triage/service operations.
• Knowledge of IT systems and networking in Cloud environments
• Familiarity and experience pertaining to:
• AWS (or similar) cloud security and infrastructure
• Web infrastructure security
• Network security tools (IDS/IPS, firewalls, etc.)
• Encryption technology and implementation
• Database security
• Experience in security standards such as ISO 27001, 27002, 27005; NIST, COBIT, ITIL
• Operating system security and hardening
• Excellent analytical, evaluative, and problem-solving abilities
• Excellent communication skills, including executive presence, group facilitation and training, and negotiation
• Willingness to stress the process, make suggestions and implement changes in your sphere of influence!

Desirable Skills:
• Ability to work within a team of highly qualified security specialists and multi-task optimally
• PMI Certifications
• Scrum Master and/or Product Owner certifications.
• Familiarity with digital media software and networking technologies, especially those related to Sony's products, services, and devices.

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-rn3zn1-3-146-221-52-42 in your application.