Job Description
Subscriptions Associate Manager (PlayStation Plus)
Why PlayStation?
Role overview:
The successful candidate will be responsible for the delivery of the annual trading plan to deliver YoY subscription revenue growth by delivering upgrade strategies leveraging PlayStation Extra and Premium. The role sits within a team of 4 creating and delivering the full year and quarterly growth plans.
You will be required to drive subscriber growth and profit from the PlayStation Plus subscriber base whilst working closely with the customer team on engagement and retention plans. You will introduce new plans while ensuring existing plans are fully optimised. It will be key to work alongside wider stakeholders to understand performance vs targets and work on plans to help close gaps/drive faster growth.
You will be required to work at a global level – understanding global vs local behaviours and adapting plans appropriately. This will involve working with colleagues across Europe, America and Asia to agree, communicate and deploy business plans. You will also be the subject matter expert on Asia – keeping the wider group informed of trends, cultures, key purchasing windows etc.
What you'll be doing:
• Formulate and deliver plans across core channels to drive upgrades within existing PlayStation Base
• Retaining customer value through minimising downgrades
• Contribute to weekly global service trading meeting inc creation of supporting materials
• Point person within Services and beyond for Subscription expertise in APAC
• Collaborating with and manage partners across marketing, CRM, conversion rate optimisation and ops – setting up forums to ensure alignment
• Look for ways to change and improve the business operations and processes
• Analysing performance and improving future proposals and plans
• Supporting wider revenue team, pushing forward mitigation plans when needed
• Driving approval of promotional plans to deliver trading performance
• Communication of quarterly plans to secure consensus and feedback
• Inform, involve and share with both global functions and regional functions
• Collaborate with the commercial trading team to build and agree forecasts
What we're looking for:
• 4+ years' experience working in a Service / Subscription related business
• Ability to propose, craft and lead processes and business operations
• Proven expertise in the planning, execution, and leadership of business plans
• Product proposition and operational skills
• Solution focused and problem-solving attitude
• Creative instinct and ability to think laterally about business planning
• Creative thinker passionate about finding the best solutions for the business, partners, and consumers
• Strong project and commercial leadership skills
• Commercial awareness of the games market and consumer entertainment markets
• Strong understanding of business economics
• Experience of strategy creation and prioritization of multiple disciplined factors
• Ability to decide what shape of service best meets the market, organization, and objectives
• Understanding of business financials
• Experience of leading a successful team preferred
• Knowledge of the game industry and broad knowledge of wider entertainment industry preferred
Benefits:
• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• London Allowance (if applicable)
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Jobcode: Reference SBJ-dy4v4q-3-85-167-119-42 in your application.