Senior Manager, Services Optimisation

Job Description

Why PlayStation?

About GSBO:

The Global Sales and Business Operations (GSBO) team brings together staff from around the world, with a passion for engaging gamers with PlayStation's extraordinary products and services. GSBO teams are located in countries across the globe, balancing local relevance with a global perspective. Across our Direct to Consumer (D2C), channel partners, and Services business, our teams work cross-functionally to bring the best of the PlayStation experience to markets and channels around the world.

Role overview:

The Content Optimisation team helps drive value by creating the best experience for the players with a curated, relevant, and optimised Storefront; supporting the PS Plus subscription proposition. This role is focused on developing the Services Optimisation strategy – prioritising and balancing the delivery of key commercial initiatives and ensuring the team are using data and insight to inform decision-making. This individual will need to bring best practice methods for extrapolating and interpreting data to make better informed decisions and plans.

What you'll be doing:
• Leading a team of 3 global optimisation specialists for the services category within the PlayStation store and associated applications; inspiring, motivating and developing the team to achieve outstanding performance
• Support the creation and delivery of a global content optimisation strategy based on data and insight
• Drive profitable growth of the services category by improving important metric performance across conversion and consumer satisfaction metrics
• Work with the Product and Services Commercial teams to shape, conceive & develop the proprietary optimisation technology to aid content optimisation
• Continue to find new optimal ways of working and ensure everyone is working to the same global single market model
• Work with Marketing and Creative services team to align on plans and share results

What we're looking for:
• Proven understanding of content and conversion optimisation tools and trends
• Retail / E-commerce background, with knowledge of subscription-based business models
• Experienced people manager with a history of developing high-performing teams
• Familiar with Adobe Analytics or similar web analytics tools
• Data-led approach and comfortable analysing and interpreting data and presenting findings
• Track record of developing influential and collaborative relationships with senior stakeholders
• Accustomed to working in a pressurised environment; setting and achieving tight timelines that must be delivered on time and on budget
• Capable of leading A/B and multivariate testing across platforms
• Process-driven with a good attention to detail and a pragmatic approach to problem resolution
• Bachelor's degree in related field (or relative qualification standard)

Benefits:
• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

For more information about our benefits, please visit our Careers site.

Jobcode: Reference SBJ-rb3q0e-18-227-48-131-42 in your application.