IT Support Administrator

Job Description

Why PlayStation?

IT Support Administrator

Rancho Bernardo, CA

The IT Support Administrator will be responsible for the consistent delivery of outstanding IT support. Additional responsibilities will include working through partner concerns and focusing on setting a higher standard on quality of service.

You Will:
• Provide technical support on incoming hardware/software issues and service requests.
• Ensure timely follow up and status updates until issue is resolved.
• Address high priority issues quickly and thoroughly.
• Provide direct support for Windows, Linux, and MacOS endpoints. Ensuring they are up-to-date and complaint with corporate IT standards.
• Maintain up to date patching and implement security end-point remediations.
• Assists in providing root cause analysis and resolutions to trending end user issues.
• Create and maintain internal KB documentations with an attention to detail.
• Ensure proper update to inventory and asset management system.
• On-call assignments required to provide exceptional support our global 24/7 business operations.
• Perform related duties as assigned or requested.

You Bring:
• Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred.
• Microsoft or Apple certifications preferred but not required
• 3+ years of on-site desktop support and customer service support experience
• 1-2 years of hands-on Executive Level Support.
• Must have validated experience with Windows 10 and macOS, especially in an enterprise environment.
• Experience with supporting mobile devices (iPhones, Android Smartphones and tablets) under MDM solution.
• Experience supporting cloud-based IT environment (M365, GSuite, Box, SAP, Okta …etc.).
• Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus …etc.).
• Experience supporting/solving problems in a SCCM and JAMF environment.
• Experience with enterprise ticketing systems (Service Now, Remedy, JIRA…etc.)
• Solid understanding of Active Directory user and Exchange mailbox administration.
• Hardware troubleshooting experience with Laptops, Desktop, and Network Printers.
• Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary.
• Good sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.

#LI-JA1

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Jobcode: Reference SBJ-r79jp8-18-219-140-227-42 in your application.