Associate Content Operator

Job Description

Why PlayStation?

Role overview:

D2C Voucher Operations Team is part of the Content Operations team. The Associate Content Operator's job role will mainly focus on Voucher Processes: Creation; Delivery; Activation; Cancellation; Reporting; etc. as defined by Business needs. They will also play a key role in ensuring that content is quality assurance checked and delivered to the highest standards as well as be a daily point of contact for any queries from other departments within the wider PlayStation® business. The role may include active participation in new Services, Countries and Product launches.

Roles & Responsibilities:
• Creation and Deployment of vouchers across PSN Content and Services: Game; Video; Wallet Top Up; Subscription, etc. for PSN, 3rd Party Partners and Retailers
• Cover promotional content for the PlayStation Network and any other customer facing services as defined by Sony Interactive Entertainment
• Manage future releases calendar involving Voucher activity - Physical & Digital
• Ensuring appropriate business approvals are obtained: Marketing/Legal/Finance
• Liaise with key partners to ensure content deadlines are met and launch schedules adhered to
• Providing support to Customer Service Team with technical knowledge and understanding of the systems to aid trouble shooting
• Provide support with UAT during pre-launch period of new platforms, products, devices, services, and countries
• Testing and validating uploaded content including downloaded packages, metadata, promotional copy, etc. depending upon campaigns

What we're looking for:
• Organised, logical, and thorough with a high attention to detail
• Basic understanding of E-Commerce/Digital content environment
• Ability to communicate effectively across all stakeholders, internal and external
• Strong knowledge of Microsoft Office and Excel required
• Problem solving ability
• Time management/ Able to prioritise work and manage deadlines
• Quality Assurance

Desirable Skills:
• Japanese language - basic
• Familiar with games industry and related commercial demands

Benefits:
• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• London Allowance (if applicable)
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-d527ye-18-221-85-33-42 in your application.