Project Coordinator, Customer Management

Job Description

Responsibilities
Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!

Peacock is hiring a Project Coordinator, Customer Management to join the team responsible for determining the best ways to increase the lifetime value of each customer, disrupting current thinking, and introducing new ideas that evolve our approach. The person in this role will develop a deep understanding of customer behavior and partner with a variety of cross-functional teams (such as Marketing, Product, Editorial, and Customer Service) to track and execute projects to influence customer behavior changes and maximize customer retention and growth through data-backed recommendations.

This role will sit within the strategy arm of the Peacock Growth Marketing team, using data to uncover insights and make recommendations rooted in customer behavior.

Role Responsibilities:
• Monitor project statuses, prioritize and track deliverables, and manage project timelines, deadlines and requests
• Liaise with key stakeholders to ensure cross-functional alignment and communicate relevant updates accordingly
• Create and maintain required project documentation and reports with accuracy and integrity
• Continually focus on innovation with a solid test and learn approach to optimize performance, processes, and customer journeys
• Assist with administrative duties and preparation for various discussion meetings and presentations as needed

Qualifications/Requirements
• Bachelor's degree in a related field
• Minimum 2 years of relevant experience in marketing and/or project management (or other related experience managing a process)

Desired Characteristics
• Self-starter able to consistently deliver without requiring significant oversight and direction
• Excellent written and verbal communication, and strong interpersonal skills capable of maintaining strong relationships
• Superior organizational and administrative skills with attention to detail and the ability to multi-task and prioritize work
• Solid understanding of subscription business models
• Ability to work with a diverse team and embrace healthy debate
• Ability to work in an energetic environment and pivot based on evolving priorities

Jobcode: Reference SBJ-ro9q26-3-140-185-170-42 in your application.