Full Time Job
Executive Customer Care Advocate
Peacock
- Paid
- Full Time
- Mid (2-5 years) Experience
Job Description
ResponsibilitiesWelcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.
As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!
Meet Peacock, NBCUniversal's new, wildly entertaining streaming service that combines timeless shows and movies with timely news, sports and pop-culture.
We're growing our team of smart, hungry, and upbeat doers who crave the chance to build something new at the epicenter of content, tech, and culture. We need fearless leaders and pop-culture fiends who work hard and fan hard. Creative problem-solvers who just so happen to be the reigning champs at Parks & Rec trivia night. So if this sounds like you, join our flock. And we promise, we won't put your stapler in Jell-O.
Executive Customer Care Advocate, Customer Care, Peacock
We are seeking an experienced Customer Service professional for the position of Executive Customer Care Advocate for Peacock. Working with the Customer Care team in New York and across NBC Universal, and reporting to the Senior Manager of Customer Care, this individual will collaborate cross-functionally with the broader NBC Universal team. The ideal candidate will have several years of experience in comparable positions supporting Customer Care for similar organizations in the Direct to Consumer market handling Level 3 advanced technical, billing and product inquiries.
Qualifications/Requirements
• 3-5 years Customer Service Experience
• 1-2 Years Management Experience
• Experience handling Escalated customer concerns as well as BBB and SAG complaints.
• World Class Customer Service Skills
• Exemplary Written and Verbal Communication
• Experience in Multi Site or Remote Customer Service organizations.
• Must be able to work from 30 Rock offices.
• Limited Travel required potentially
Desired Characteristics
• Ability to thrive in a fast paced and changing environment
• Ability to provide Coaching and Feedback in a constructive fashion
• Ability to work unconventional hours including holidays, nights, and weekends
• Ability to create strong relationships at multiple levels, internally and externally
• Ability to problem-solve and negotiate/mediate resolutions that meet customer and NBCU standards
• Strong attention to detail
• Competitive and resourceful. Will roll up their sleeves and lead by example
• Excellent people management skills, including the ability to influence a wide range of audiences
• BA/BS or equivalent work experience
Jobcode: Reference SBJ-r7je4p-18-232-169-110-42 in your application.