Content Designer / UX Writer, Commerce Product

Job Description

Responsibilities

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-performance team of incredible colleagues that want to be at the epicenter of technology, sports, news, tv, movies and more. We work hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Peacock is NBCUniversal's streaming service that combines favorite shows and movies, exclusive Originals, live sports, and current hits with timely news, kids programming, and more. All together. All in one app.

As a Content Designer on our Direct-to-Consumer Commerce team, you will write, design, develop, test, iterate, and launch experiences that are contextually relevant, exceedingly useful, and curiously entertaining. The Commerce team enables consumers to join Peacock and manage their account successfully and helps grow the business in accordance with the broader goals and initiatives of NBCUniversal.

What we're looking for in a candidate:
• You are a great writer who considers writing a form of design. You know how to form a narrative and propel people toward action using a minimal number of words-and you can show examples of this.
• You are self-motivated, scrappy, fluid, and adaptable-able to pivot easily, work on multiple tracks, and own both big ideas and practical daily output. No task is too big or too small for you.
• You understand information hierarchy, how to organize content both on a page and across an experience, the importance of user research, and user journey mapping.
• You are capable of brainstorming future solutions and taking steps toward them while working within the limitations of what's possible now.
• You are meticulous about writing, with high standards when it comes to style, punctuation, and consistency. You can document work and have experience working with or creating style guides, design systems or internal reference materials, and/or conducting audits.
• You are accustomed to collaborating with designers and/or developers, and feel comfortable advising product owners, designers, executives, and other stakeholders on copy and content best practices, including those that apply to accessibility and SEO.
• You are confident and resilient enough to proactively seek collaboration, share work in progress with others, and parse feedback for continued iteration. You appreciate critiques, look for wins, and embrace failure as a chance to learn.

What you'll be doing:
• Writing, designing, and editing/updating copy that makes Peacock easy to understand and use. This includes website landing pages, CTAs, in-product messaging, error messages, help articles, FAQs, and other touchpoints.
• Collaborating with product owners, designers, researchers, marketing, legal, data science, and/or engineering to successfully deliver products to market.
• Fulfilling daily ''short-order requests'' as well as influencing messaging strategy, narrative, product flows and decisions, interface language, nomenclature, and other content.
• Maintaining accurate, consistent language across a variety of contexts-including UI components, editorial content, and help text-for different user cohorts, as well as auditing existing language and documenting content patterns for team reference.
• Building rapport with other teams to improve consistency across the end-to-end customer experience.
• Understanding and advocating for people who use our products-as well as the craft of content design itself.
• Inspiring positivity, calmness, and collaboration even in the face of uncertainty.

Qualifications
• A true love of words and wordsmithing.
• Operational knowledge, training, and expertise in UX design, design thinking, product design, and web production/development.
• A writing portfolio reflecting relevant experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology.
• Experience with content tools, including ability to use a CMS, Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools.
• Experience writing for UX/UI (digital experiences, interactions, complex workflows, or software products), e-commerce, and/or subscription-based marketing.
• Minimum 5 years industry experience in the field as a digital product copywriter, UX writer, product owner, designer, architect, or similar.
• BA in journalism, writing, liberal arts, or equivalent relevant education and/or professional experience preferred.
• Experience working for a startup or scaling business a plus. Experience with rapid deployment and experimentation (metrics, analytics, A/B testing, user testing, and/or market research) also a plus.
• Must be willing and able to work on-site in NYC.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $165,000; bonus and long-term incentive eligible.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-d5mo8e-3-17-6-75-42 in your application.