NOC Technician

Job Description

POSITION TITLE: NOC Technician (On-site)

DEPARTMENT: Distribution Operations & Engineering

CORPORATE AREA: Digital & Marketing

STATUS: Full-Time, Non-Exempt

SUPERVISOR: Director, Network Operations Center

Position Overview:

Provide operational support of the PBS distribution systems located at the PBS Technology Center in Springfield, Virginia.

Key responsibilities will include, but are not limited to:
• Maintain operational support of systems to meet the PBS goal of 99.95% on-air reliability. (95%)

• Provide support for master control, ingest and Quality Control (QC) functions.

• Monitor multiple program streams fed via satellite to PBS member stations.

• Report issues pertaining to media transfers and missing media.

• Respond, resolve, and escalate system issues (on air & off air).

• Modify automation schedules (playlist and record) to accommodate last minute changes.

• Monitor live record functions controlled by automation.

• Monitor the technical performance of the automation system and associated devices.

• Monitor the technical performance of the video servers and associated playout and record ports.

• Coordinate tape ingests and any last-minute schedule changes with other PBS T&O units and departments

• Log operational problems by issuing an air discrepancy report or equipment trouble report.

• Maintain transmission logs.

• Perform technical evaluations on program submissions to determine if the material conforms to the PBS Technical Operating Specifications (TOS).

• Write, review, and update operational SOP's (on a quarterly basis).

• Participate in meetings to review, update, or modify operational workflows or procedures.

• Perform other duties as assigned (5%)

Requirements for success:
• Bachelor's degree in Communications or related discipline or industry experience

• Minimum two years of prior master control experience in a broadcast or cable television environment.

• Excellent computer skills including Microsoft Word, Excel, and Outlook.

• Knowledge of analog and digital television, video, audio, control, automation, tape, video servers, switchers, and other television equipment.

• Knowledge of public television including the needs of PBS, member stations and producers.

• Knowledge and experience with the following systems or equivalent.

• Omnibus automation

• BroadView traffic system

• Miranda i-Control monitoring & control system

• ScheduALL resource scheduling system

• Ability to work independently on assignments and report back on progress.

• Excellent time management skills – must be able to prioritize tasks and adapt to rapidly changing system requirements with minimum supervision.

• Excellent stress and crisis management skills – must be able to make informed and appropriate decisions under pressure.

• Strong interpersonal and communications skills – must be able to work comfortably in highly diverse, cross departmental teams and interact effectively with member station representatives.

• Experience in a broadcast or cable television environment is required.

• Experience in public broadcasting preferred.

• This position is shift based and will require evening, overnight, holiday and weekend work.

• This position requires standing, and the ability to lift physical equipment.

• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.

Jobcode: Reference SBJ-gwv8x2-18-222-115-120-42 in your application.