Assistant Director, Corporate Communications

Job Description

Assistant Director, Corporate Communications

Department: Corporate Communications

Corporate Area: Corporate Communications

Status: Full-time/Regular

Supervisor: Senior Director, External Communications & Media Relations

Position Overview:

The Assistant Director, Corporate Communications will help manage external communications across PBS, including day-to-day viewer services correspondence & rapid response, General Audience Programming Listings, and annual reports.

Key responsibilities will include, but are not limited to:

Viewer Services
• Craft responses for most popular viewer comment topics and ensure they are updated as necessary.

• Oversee rapid response to viewer feedback or grassroots issue-campaigns.

• Research and draft responses for specific questions, seeking input from other PBS departments when needed.

• Assist PBS member stations as needed with talking points and corporate messaging.

• Conceive and produce regular Viewer Services reports for key audiences.

• Respond to viewer email, phone calls and hard mail.

PBS Program Listings
• With input from outside producers and internal team members, compile, write and edit listing descriptions for distribution to listings services and member stations approximately 7 weeks prior to month of air.

• Solicit listings from team members or producers, proof and edit if necessary, and publish to national listings services.

• Publish listings to myPBS (station facing intranet) and email to external distribution lists

• Partner with PBS Program Scheduling to compile outstanding listings, schedule corrections and updates to be distributed externally

• Correspond with listing services representatives as necessary

General Responsibilities
• Assist with project management of Corporate Communication deliverables, such as Annual Surveys, Stakeholder Reports, budgets and Transparency Reports.

• Assist with maintaining pages managed by Corporate Communications on PBS.org.

• Perform other duties as assigned

Requirements for success:
• 2-3 years of communications experience, preferably at a membership organization, congressional office, or PR firm.

• College degree in English, Journalism, Public Relations, or information-management related field. An equivalent combination of education and experience may be considered.

• Experience editing, proofing, writing and publishing content across web platforms

• Strong writing and editing background.

• Ability to work collaboratively across teams, and work well independently

• Exceptional project and time management skills

• Self-motivated with attention to detail and commitment to continuous tracking of changes and information

• Basic knowledge/concepts of database management; experience with Freshdesk software a bonus

• Knowledge of public media industry a plus

• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.

Jobcode: Reference SBJ-d271v2-3-22-181-211-42 in your application.