Senior Operations Coordinator, Broadcast Operations

Job Description

Overview and Responsibilities

The Broadcast Streaming Senior Operational Specialist will support all facets of Operations as well as Supervisors and Managers. They will be responsible for L1/L@ monitoring and restoration of 350+ ViacomCBS linear Broadcast Channels and DTC/OTT streams. These would include, Showtime, CBS Sports Network, MTV, BET, Nickelodeon, Paramount+, PlutoTV, and more! Monitoring includes but is not limited to; on-premise and cloud-based playout systems, audio & video Levels, channel distribution paths, via CDN, DTC/OTT and Satellite.

The Senior Operational Specialist will own L1 monitoring and escalation of ancillary systems including cloud, networking, facilities systems, uplink etc. You will review expectation-based monitoring tools to flag potential scheduling issues, missing content, missing graphics prior to air as well as daypart timings. There will also be the monitoring of various branding initiative (social/interactive) as scheduled by the networks.
• Interact with a large amount of exception-based monitoring systems/tools (i.e. Dataminer, Solarwinds, New Relic, Orion, Weather Tap, Service Now, Slack, Status Page, Send Word Now to detect problems and respond appropriately.
• Monitoring of syndication feeds to ViacomCBS affiliates.
• Provide operational support during Live/Tent Pole and streaming events
• Showtime Boxing, Bellator, VMA's, KCA's EMA's, BET Awards, CMT Awards
• QC various Multiplatform streams/devices to ensure ViacomCBS digital properties are operational.
• Complete daily Operational checklists.
• QA testing of various software releases as well as new technology platforms.
• Assist Supervisors with the management of major incidents.
• Partner with peers at Disaster Recovery facility to maintain Business Continuity Operations.
• Participate in scheduled training modules to maintain channel procedures and operational guidelines.
• Aide in the creation of Standard Operating Procedures
• Assist with High Profile process.
• Attend meetings as necessary.
• Assist in training and mentoring of staff.

Basic Requirements:

The ideal candidate will have a college degree and or AWS certifications will be preferred. This candidate will also have at least 4 years working in the broadcast, telecommunications, or IT fields. This person will also be comfortable multi-tasking in a fast-paced environment.

Additional Requirements:
• Knowledge of IP or AWS cloud-based technologies.
• Knowledge of various monitoring systems and tools.
• Experience with on premise and cloud-based video playout systems
• Experience with CDN (content delivery networks).
• Knowledge of audio/video measurement equipment.
• Knowledge of various video/audio formats, such as NTSC/PAL, PCM and AC3.
• Ability to multi-task in a fast-paced environment.

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-gx5n2z-18-222-10-9-42 in your application.